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    Part Time - Toronto, Canada - George Brown College

    George Brown College
    George Brown College Toronto, Canada

    1 week ago

    Default job background
    Part time
    Description

    Competition Number: REQ 6069

    TITLE: Part Time - Information Officer

    DIVISION: Centre for Continuous Learning

    SALARY: $ per hour

    HOURS: Monday to Thursday, 11:00 am to 6:00 pm

    HOURS PER WEEK: 24

    LOCATION: 160 Kendal Avenue

    STATUS: Regular Part Time Support

    EFFECTIVE DATE: Immediately

    CLOSING: May 10, 2024

    LandAcknowledgement

    George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

    Equity Statement

    George Brown College is committed to creating and sustaining an equitable and inclusive learning and working encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

    GBC Vision

    To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

    Position Summary:

    The incumbent provides general information toa high volume of prospective and current CE students related to ContinuingEducation courses and programs, with an emphasis on those offered at the CasaLoma Campus through in-person, telephone, mail, fax, and email inquiries. Theincumbent works in a busy and challenging environment, responding to adiversity of people, issues, enquiries, and situations.

    Key Responsibilities:

  • Acts as a customer service representative providing information and customer service related to Continuing Education courses and programs to current and potential CE students through telephone, e-mail, face, and walk-in mediums.
  • Liaises with CE Departments related to changes in course offerings, cancellations, postponements or any operational problems related to the flow of CE information or service to CE students.
  • Refers students requiring a more in-depth level of information to administrative assistants or coordinators, or service departments such as special needs, financial aid etc.
  • Maintains a database and posts weekly room schedules and resolves teacher/student problems with coordinators and room scheduler and makes necessary changes on posting board.
  • Trouble shoots web registration problems and facilitates the registration process as required.
  • Maintains a database of courses that have completed course evaluation surveys and preps them for delivery to the analysis company.
  • Ensures the lobby kiosk computers and teacher lounge photocopiers are functional, keeps teachers lounge and lobby area stocked with supplies. Attends and participates in Information Nights, by way of tours and Q & A, set-up, and clean-up.
  • Attends divisional meetings and gives feedback to departments on problems, patterns, issues, new course inquiries and general CE operational challenges for students.
  • Other related duties as assigned.

    • Educational andExperience Requirements:

  • Two-year diploma from a recognized post-secondary institution in Marketing, Public Relations or equivalent.
  • Minimum of three (3) years progressive experience working on a customer service team, working in an environment where diversity of peoples and situations are encountered.

    • Skillsand Attributes:

  • Demonstrated communication, collaboration, interpersonal and teamwork skills at a professional level.
  • Demonstrated commitment to uphold the College's priorities on diversity and equity.

    • Interview process may consist of a practical skills component.

    Notes:

  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
  • First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.
  • GBC employees please use to apply via our internal site using your GBC credentials for consideration prior to the internal closing date.

    • About Us:

    prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

    George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

    George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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