Jobs

    2024-10 1.0 FTE Permanent Information Technology - Kenora, Canada - Kenora Catholic District School Board

    Kenora Catholic District School Board
    Kenora Catholic District School Board Kenora, Canada

    3 days ago

    Default job background
    Full time
    Description
    THE KENORA CATHOLIC DISTRICT SCHOOL BOARD

    The Kenora Catholic District School Board (KCDSB) educates more than 1300 students from diverse cultures and backgrounds in 4 elementary schools and 1 secondary school located in beautiful Kenora and Red Lake, Ontario. At KCDSB we welcome students to experience a quality, inclusive and values-based education in a caring Catholic school community. Our mission goes beyond academics, the arts and athletics. Our goal is to provide excellence in Catholic education and grow graduates who become fully engaged citizens able to contribute to their families, communities and society.

    Our staff is among our greatest resources. The people we hire have a direct impact on the success of our students. With approximately 180 academic and 80 permanent support staff, the KCDSB is one of the largest employers in the region.

    KCDSB invites applications for a 1.0 FTE Permanent Information Technology (IT) Helpdesk Technician at the Catholic Education Centre located in Kenora, ON to commence employment as soon as possible.

    Under the direct supervision of the Manager of Information Technology Services and will work closely with the Information Technology (IT) Technician Lead to perform the day-to-day operations on the Board's Information Technology Systems. This is a hands-on technical role responsible for performing IT support for a wide variety of software and hardware technology solutions used in individual schools while providing technical support to internal staff. Provide primary technical assistance on the helpdesk to support technical issues across all departments. The IT Helpdesk Technician will work closely with the IT Technician Lead on key projects across various platforms.

    OVERALL RESPONSIBILITIES:

    Maintaining Board IT assets such as Chromebooks, Windows devices, mobile device management and underlying infrastructure

    Must be able to display positive attitudes and behaviours, which demonstrate an awareness and willingness to respond to internal customers meeting their needs, requirements, and expectations

    Remains current and ensures the department follows the Ministry of Education guidelines, Board policies and procedures

    Maintain and monitor IT systems to ensure continuity of services

    Monitor and investigate critical incidents that have been brought to the School Board's attention

    Perform technical diagnostics and preventative maintenance on school board devices including specialized equipment

    Creates and maintains information technology documentation, contingency, and disaster recovery plans

    Acts as a resource person to Board committees, school committees, school councils and staff in computer information technology matters

    QUALIFICATIONS:

    College diploma in an IT related discipline

    A minimum of 2 years IT work experience

    Equivalent combination of education, training, and experience may be considered

    Critical thinker with good troubleshooting, diagnostic and problem-resolution skills

    Ability to work effectively and collaboratively as an individual contributor as well as part of a team and with other relevant stakeholders at all levels of the organization

    Ability to identify and manage changing priorities, to mitigate potential risks and query large data sets

    Proficiency in providing and measuring exceptional Customer Service experience and maintaining professional working relationships with peers and external vendors

    Industry standard certifications in an IT related discipline would be considered

    Excellent communication and interpersonal skills as it pertains to supporting end users with a varying degree of computer experience

    Ability to develop priorities and sound documentation to support work within the scope of position

    Passion for learning and implementing innovative solutions

    Ability to work in a fast-paced environment and work under pressure

    Knowledge of the following considered an asset: Microsoft 365

    Google Workspace Networking (Fortinet)

    Valid G Driver's license, as travel to Red Lake, ON is required as per the needs of the school (minimum of 5 times annually)

    In your application, please include a cover letter and resume outlining qualifications. Please quote competition number

    KCDSB prides itself on being an equal opportunity employer offering competitive salary and full benefit packages including Extended Health, Dental, AD & D and Group Life Insurance as well as automatic enrollment into a comprehensive OMERS Pension Plan.

    Salary Range: $52,000-$74,000 per annum 4 weeks starting vacation

    We appreciate the interest of all applicants, however, KCDSB will only be contacting candidates whose skills, experience and qualifications best meet the requirements of the position.

    Accommodation for persons with disabilities is available during the recruitment and selection process. Applicants need to make their required accommodations known in advance by contacting the Human Resources Department.

    Successful candidates must provide a current satisfactory Vulnerable Sector Check (VSC) prior to commencing employment with KCDSB. Please review the requirements for the VSC at Ontario Provincial Police - Police Record Checks )

    Discover more about KCDSB and why you should start your career with us today at Home - Kenora Catholic District School Board )

    Mrs. N. Kurtz Ms. T. Gallik

    Director of Education Board Chair



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