servicenow platform administrator - Outer Nunavut (Iqaluit) - TUTTARVIK RECRUITMENT SERVICE

    TUTTARVIK RECRUITMENT SERVICE
    TUTTARVIK RECRUITMENT SERVICE Outer Nunavut (Iqaluit)

    8 hours ago

    Description

    • Administer users, roles, groups, ACLs, and system security settings.
    • Manage instance upgrades, patches, and clone activities.
    • Maintain system configurations, plugins, properties, and module settings.
    • Monitor system logs, performance, and operational health.
    • Support development teams with update set migration and environment readiness.
    • Document administrative procedures, configurations, and runbooks.
    • Support break/fix activities, troubleshooting, and incident resolution for ServiceNow-related issues.

    Requirements



    • Minimum 3-5+ years of experience administering enterprise IT systems, including at least 2+ years administering ServiceNow.
    • Degree or diploma in Information Technology, Computer Science, or related field.
    • ServiceNow CSA certification required; CIS certifications – an asset.
    • ITIL certification – preferred.
    • Experience with workflow configuration, user administration, system properties, and platform maintenance.
    • Strong understanding of ServiceNow administration including ACLs, roles, system properties, modules, and platform capabilities.
    • Ability to manage upgrades, clones, patching, and instance health.
    • Experience troubleshooting performance issues, logs, and operational problems.
    • Knowledge of data imports, update sets, and release management processes.
    • Strong organizational and documentation abilities.
    • Ability to collaborate with developers, analysts, and architects.
    • Effective communication and customer service skills.
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