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    Administrator - Windsor, Canada - Hub International

    Hub International
    Hub International Windsor, Canada

    1 week ago

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    Description

    OBJECTIVE

    The Support Services Administrator is responsible for a variety of tasks, which may include uploading policies, processing changes to policies, processing carrier requests, reviewing and attaching all client requests received via email, fax and voicemail in the Shared Service Inboxes while maintaining a positive work environment and an effortless customer experience.

    KEY RESPONSIBILITIES

  • Demonstrate and maintain complete understanding of the Support Services processes
  • Execute all administrative responsibilities within the applicable quality standards set by the company.
  • Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
  • Document all details of client/carrier requests and interactions in the appropriate system, using the applicable templates
  • Respond to and process client and Insurance Company requests, utilizing appropriate resources.
  • Manage daily workload in accordance with company standards.
  • Exhibit accountability with regards to handling assigned work, including following up within the appropriate time frames and referring files requiring approval or assistance for handling.
  • Respond favorably to all coaching and training provided, make use of self-coaching tools where available, and actively participate in your Employee Quarterly Check-Ins with your Team Leader.
  • Perform other duties as assigned.

    • QUALIFICATIONS

  • Ontario Secondary School Diploma (OSSD) or equivalent.
  • Strong computer skills.
  • Post-secondary education is an asset.
  • Experience working in a customer service environment is preferred.
  • Availability to work various shifts and days of the week as required.
  • Ability to handle fluctuating work volumes in a fast paced, customer focused environment.
  • Ability to work independently and in a team environment.
  • Ability to communicate clearly and concisely.

    • WORKING ENVIRONMENT

  • Employees generally work in an office setting.
  • Most of the work is done sitting at a desk using a company issued phone and computer with opportunities to move about the office when needed.

    • If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

    \#WeAreHCC

    Department Office Administration & Clerical

    Required Experience: Less than 1 year of relevant experience

    Required Travel: No Travel Required

    Required Education: Diploma

    Hi, we're HUB.

    In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

    When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

    And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

    About HUB International

    Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.

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