Bilingual Underwriting Support Representative - Toronto, Canada - CNA Insurance

CNA Insurance

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You have a clear vision of where your career can go. And we have the leadership to help you get there.

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

JOB DESCRIPTION:

RESPONSIBILITIES:

Mid Term Change Endorsement Triage/Processing:

Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
Determine Premiums for midterm change endorsements accurately
Use premium system to Book endorsements and be able to handle Endorsement premium discrepancy.
Triage Rush Requests within same business day
Manage endorsement requests through the public mail box to completion between Field offices and Operations

Account Setup:

Review correspondence that occurred during the prior policy period to add new flat premiums or adjust override rate for increased exposure
Review correspondence for any endorsements pending issuance to keep renewal current
Update underwriting rationale documentation with alerts and notices for underwriters when they pick up their file
Earthquake & Flood endorsement review for individual and aggregate limits accuracy
Review deductibles & limit accuracy for all locations

Risk Control

Review guidelines, utilization spreadsheet, assessment matrix, outstanding critical recs
Identify cross selling opportunities for underwriting

Account Prep:

Risk Control

Review guidelines, utilization spreadsheet, assessment matrix, outstanding critical recs
Capacity Check (Line Guide Review)
For each existing and new location

Authority Check

Analyzing Hazard Grades & SIC codes
Identify cross selling opportunities for underwriting

Broker Updates:

Document underwriter rationale with each update

The remaining responsibilities may include the following:

Review and enter coverage information and limits into Internal Underwriting System for New Business

In all responsibilities and interactions, all employees are expected to adopt and align with CNA's Winning Behaviours - to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

QUALIFICATIONS:

University degree or college diploma and aspire to attain or has been granted the Chartered Insurance Professional designation
Excellent communication skills, both written and verbal in French and English.
A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
Customer service focused. Excellent written and verbal communication skills.
Ability to conceptualize details and develop action plans for problem solving and decisionmaking.
Ability to work both independently and within a team environment with limited supervision
Knowledge of Microsoft Office Suite and other businessrelated software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants.

It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job.

If you require an accommodation during the hiring process or upon hire, please inform Human Resources.

If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant's accessibility needs.