Coordinator, Learning Operations - Toronto, Canada - Grant Thornton

Grant Thornton

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are

You know those big cities that still feel like small towns? Where everyone's friendly and helps each other out? That's like Grant Thornton.

Except here we're all professionals and there isn't a mayor or a general store.

What we're trying to say is that we're a large and growing professional services firm that still feels like a community.

We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live.

That's what's most important to us. We're building a thriving organization that's purpose driven and still want to remember what your favourite milkshake flavour is.

Are you our new Coordinator, Learning Operations?

Are you looking for an opportunity to join a fast paced, ever changing environment where learning is foundational to business transformation? At Grant Thornton, you can use your focus on the learner experience and keen attention to detail to ensure our learning initiatives run smoothly, and that registration, attendance tracking, and compliance reporting go off without a hitch.

Are you also a forward thinking, collaborative and creative relationship manager? Do you love looking for ways to improve processes?

As a Coordinator, Learning Operations your responsibilities will include:

General

Document and update process documentation
Prepare and maintain documentation, presentations and best practice guidelines
Be responsible for a variety of weekly, monthly, and ad hoc tracking, completion and compliance report preparation, analysis and distribution
Support national and local business unit delivery of learning and development programs, including communication, registration, compliance tracking
Contribute to process improvement through active policy and process review as well as day to day operations
Analyze and summarize course evaluations feedback
Support the design and development of new processes and procedures connected to Learning with Integrity
Special projects and other duties as assigned

LMS expertise

Prepare content for the LMS course catalog and ensure course content is current, correct and complete
Track and monitor completion of advanced preparation required by participants for learning and development events in the LMS
Provide support to online attendance tracking process
Troubleshoot LMS and LXP issues
Prepare adhoc reporting for colleagues
Help manage daytoday LMS administration

Collaboration

Liaise with representatives from various business units on learning delivery, tracking and compliance
Communicate and coordinate with content developers and outside service providers to ensure ontime delivery of required course material and program set up
Proactively communicates with the broader Learning and Development team to ensure smooth execution of learning programs and events

Be Grant Thornton
If you're a bit like us, you're driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action.

Just imagine being part of a team that puts "we before me", where flexAbility is a mindset, and where you trust your colleagues to have your back.

At Grant Thornton, you'll work with inspiring leaders who support your development, both personally and professionally.

This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are.

And when all this comes together, well that's when the magic happens

Think you've got what it takes to be a Coordinator, Learning Operations? Like the colour purple? Great.

Here's a few more boxes we're also hoping you can tick:

Completed postsecondary education (university degree and/or college diploma)
23 years' prior administrative or coordinator experience
Experience working with analytics and learning technologies (LMS, LXP, Articulate) an asset
Experience with learning technology tools and systems with LMS platforms preferred
Strong multitasking and prioritizing skills with the ability to meet deadlines
Exceptional organizational skills with great attention to detail
Proven ability to work creatively and analytically in a problemsolving environment
Exceptional communication skills with the confidence and passion to share knowledge
Strong interpersonal skills and are commitment to helping our clients, colleagues and communities thrive
Selfstarter, who is resourceful and curious and able to work independently
Creative thinker who is observant to seek new opportunities and perceptive to abstract ideas
Goaldriven individual to seek out continuous improvement opportunities
Virtual platform delivery experience such as Kaltura (an asset)
Advanced excel skills including VLOOKUP and Macros specifically Excel
Demonstrated ability to resolve issues in timely, diplomatic