LMS (Learning Management System) Support Specialist - Vancouver, Canada - GP Strategies Corporation
Description
GP Strategies has a need for anLMS Specialist. This is a full-time, benefitted position and it's fully remote. We are seeking someone that can work from 8 a.m. - 5 p.m. Pacific Standard Time.
SUMMARY:
Assists our client to maximize the use and effectiveness of the LMS infrastructure.
The LMS Support Analyst will be responsible for the following duties:
- Identify and present options to clients of varying levels for potential LMS solutions and assess them for both technical and business suitability, sustainability, and best practices
- Interface with the client business owners and HR regarding strategy alignment and organizational change impacts on LMS assignments, LMS Curriculum, Complex activity structures, Equivalencies, Assignment, and Reporting Needs
- Educate clients on support processes, roles/responsibilities, and best practices
- Attend client meetings as needed
- Liaise between client and transaction processors to negotiate extended timelines
- Liaise between client and LMS System/Business Owners to customize LMS notifications, resolve technical issues, assess business impact for upgrades/bug fixes, request system enhancements, advanced reports/queries
- Create reference material in collaboration with content services team for clients where appropriate
- Design, test, create and maintain learning objects within the LMS
- Facilitate a smooth transition for Mergers & Acquisitions including but not limited to: Assignment impact analysis and remediation, LMS notification blocking, LMS related communications/presentations, Activity and Assignment migration from Legacy LMS systems
- Appropriately respond to Audit/Inspection related inquiries and provide oncall support for other time zones as needed
- Participate and provide functional/technical expertise on all projects involving the LMS and any upstream/downstream or related systems
- Participate in training material revisions related to LMS/Reporting and related processes
- Assist in training new team members
- Provide training and coaching to LMS administrators
- Create/maintain LMS administration documentation related to complex programs to ensure long term supportability
- Create/maintain business process/guidelines/LMS best practices for all aspects of this role
- Assist with request form/workflow tool updates, archiving, testing, redesign, and maintenance
- Identify and implement process improvement initiatives
- Proactively alert manager of any quality related issues or delays in program delivery
SKILL REQUIREMENTS:
- Ability to manage projects (multitask) in order to meet deadlines.
- Possess strong oral and written communication skills and be able to deal effectively with others.
- Be able to perform repetitive tasks with attention to detail.
- Possess the ability to remain flexible and adaptable to change.
EDUCATION/EXPERIENCE REQUIRED:
- LMS Knowledge and experience
- SumTotal desired but not required
- High school diploma required; college degree preferred
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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