Drop Repair Specialist - Toronto, Canada - Rogers Communications

Rogers Communications

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Connected Home team is proud to offer our customers seamless and simple technology that fits into any lifestyle.

Our fibre network supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.

We know that our customers rely on us to provide them reliable connectivity, that is why we have made a commitment to providing the fastest and most consistent network in the areas we serve.

We are growing our Connected Home team and are looking for team members that are collaborative, digital-first, fast-moving, bold-thinking, and focused on delivering impact in everything they do.

Come play a key role in building the future of innovation in Canada.

Let's make your possible at Rogers.

Are you up for the challenge and the fun? If so, consider the following opportunity:
We encourage employees to find long term success and explore opportunities that play to their strengths and passions.

We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

Our Underground Burial Team is looking for a self motivated individual who wants to make an impact Our department is responsible for the repair or replacement of over 90,000 service drops connecting customers' homes to our network nationally, every year_.

_As part this role you will work closely with various contractors, internal resources and municipalities to ensure that network connections are maintained and repaired in a timely manner as part of the last mile access mandate.

We are seeking self motivated individuals who are detailed oriented and can work independently within a team environment.

Detailed responsibilities include:

Communicate with technicians_/_contractors in the field.
Respond to escalations with resolution in a timely manner.
Assign and manage work orders in NIKA
Work with Municipalities to ensure that work and safety guidelines are adhered to
Daily contact with internal teams to coordinate resources
Enter work orders referred by technicians
Perform Street Audits & coordinate City Street Projects with our Contractors
Action daily reports and review progress with contractors on a weekly basis
Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated and as outlined in Company policy.

Schedule:
Full time

Shift:
Variable

Length of Contract:
Not Applicable (Regular Position)
Work Location: 855 York Mills Rd. (022), North York, ON

Travel Requirements:
None

Posting Category/Function:
Field Operations & Maintenance

Requisition ID: 284731

Together, we'll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what's right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

Posting Notes:
Corporate