IT Administrator for MSP – Ticket Triage

We are seeking a skilled FastAPI Engineer to develop an AI-powered triage system for support tickets. The ideal candidate will have experience in integrating AI solutions into existing systems and a strong understanding of FastAPI. · Contract duration of less than 1 month. · Mand ...

We're looking for a reliable L1 SOC Analyst to cover APAC shifts within our 24/7 Managed SOC operation. · The role in a nutshell · You monitor incoming security alerts in our Elastic/Kibana SIEM, triage events, and ensure that incidents are correctly documented and tracked in the ...

We are looking for a reliable IT support professional to monitor and triage support requests using the ManageEngine Support Portal. · Monitoring and triaging incoming tickets in ManageEngine · Resolving trained Level 1 support issues · Maintaining accurate ticket status and docum ...

We need a tech-savvy operations coordinator who understands GoHighLevel (GHL), ticket triage, and project handoffs. · ...

Role Purpose · The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are triaged, investigated, documented, and resolved efficiently while maintaining a str ...

We are a small Consultancy based in Manchester, UK. We currently have Jira Cloud set up with optional Confluence. · The first part is: Review and amend our Jira setup. Then you can offer the correct solution and administration of Jira, and help us set that up. Create a triage for ...

Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism. Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitiv ...

This role provides first‑line triage and intake for SIT/UAT defects coordinating defect activities across ITS functional testing teams ensuring high-quality intake correct routing of issues smooth communication between testing ITS. · ...

Toronto · Hybrid · Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets · Experience with SharePoint site administration · 5 years of experience providing application support in an enterprise environment · Experience ...

We are a growing Managed Service Provider and Cloud Solution Provider with thirty five team members across five global regions We are building production grade AI powered workflow agents to automate internal operations and later offer them as client facing servicesBuild an autono ...

We are looking for a part-time, remote Product Analyst (contractor) to support our product and engineering teams by turning business needs, support issues, and product ideas into clear, technically actionable development work. You will act as the functional and technical bridge b ...

We're seeking a Support Specialist to own our ticket queue end-to-end. You'll monitor tickets, triage issues, ask follow-up questions, loop in our dev when needed, and ensure nothing slips through the cracks. · ...

We are seeking an Intermediate Azure DevOps (ADO) Technical Delivery Analyst to support the SAP S/4HANA shERPa program. · Provides first‑line triage and intake for SIT/UAT defects. · Cordinating defect activities across ITS and functional testing teams. · ...

We are looking for an experienced Customer Support Lead to design and build a scalable customer support function in preparation for product launch and long-term growth. · The role focused on building the operational foundation of support, including workflows, tools. reporting, · ...

Bloom Recruitment is in search of a Service Desk Coordinator to join our client's fast-growing team as soon as possible. · ...

The Frontline Support Associate provides first-line support to Zitcha customers by owning inbound support tickets end-to-end—triaging issues, resolving platform questions, escalating bugs with clear diagnostics. · ...

AI Technical Support case routing position involves reviewing multiple niche offerings on an AI agency side. · AI‑Driven Lead Qualification and Appointment Engine for MSPs · ...

We are seeking an Intermediate Azure DevOps (ADO) Technical Delivery Analyst to support the SAP S/4HANA shERPa program. · ...

Your mission is to turn our historical support data into an intelligent, AI-assisted customer success engine. · You will work directly with Customer Success leads to unpack historical ticket data (HubSpot and other sources), extract recurring patterns, and convert that knowledge ...

Job Role: Specialized IT Consultant - Intermediate · Location: Toronto, ON/Onsite · Position Type: Contract Role · Client · End Date · 5 days Onsite · Ideal Rate: CAD 80-85/Hr (Depending upon the experience) · Must Have: · Knowledge and Skills/Experience: · Microsoft Great Plains ...