Customer Service Representative - Coquitlam, Canada - Waste Control Services

Waste Control Services

Verified Company

Coquitlam, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Waste Control Services, we understand the responsibility in front of us and the torch we hold in our line of work.

Calling Greater Vancouver, British Columbia our home is a privilege in that we are surrounded by sustainability changemakers - groups who understand the impact they have on the world around them, and are deeply passionate about being a part of that positive change and making waves.

In that same vein, WCS is the most comprehensive recycling collection and post-collection company in the region, and we are a recognized industry leader in helping customers achieve their sustainability goals.

Our Sales department is undergoing a rapid transformation, and we are currently seeking a dedicated, confident, and enthusiastic individual looking for an opportunity to learn our industry.

You will provide exceptional customer service by asking the right questions to effectively understand our customers' unique needs and/or issues, know who to approach to determine the most appropriate solutions and successfully closing the loop with each customer.

In addition, you will be attuned to additional business opportunities.

Essential Duties and Responsibilities:

Answer incoming customer calls quickly and efficiently
Consult with customers and evaluate needs to determine best options
Build sustainable relationships and trust with customers through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible
Keep records of customer interactions
Go the 'extra mile' to engage customers
Escalate issues as required, ie to Operations Manager/Sales Manager
Provide additional service options where appropriate

-
Municipal resident

CSR:
Answering incoming inquiries about their waste, recycling & organics collection
_ Inquiries include:

_
- _Education on what can and cannot go into the program_
- _Working with dispatch to re-schedule missed pickups_
- _Scheduling delivery of new collection bins_

Job Requirements:

Exceptional written and verbal communication skills.
Ability to multitask, prioritize and manage time effectively
Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities
Customer orientation and ability to adapt/respond to different types of characters
Demonstrate empathy, sincerity and integrity when interacting with customers
Display a positive, 'can do' attitude towards your work
Selfmotivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team's success

Schedule:

8-hour shift
Monday to Friday
No weekends

What we offer: