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    Test Lead - Montréal, QC, Canada - Keyword Studios

    Keyword Studios
    Keyword Studios Montréal, QC, Canada

    2 weeks ago

    Default job background
    Part time
    Description
    Our team leads are in charge of managing, leading, motivating, coaching, and training their teams.

    Working on different projects, team leads are in charge of creating schedules, training for team members, and tasks based on client requirements.

    Team leads work closely with project managers to ensure that client and agent satisfaction is a top priority and to own the success of their projects.

    Manage, lead, and motivate teams.

    • Proactively solve project issues with the teams and project manager before they impact the project.
    • Make sure both the project manager and teams are aware of the project's status.
    • Interact daily with local agents in person and remote team members virtually.
    • Provide direction to the team to ensure clients receive support in a timely, efficient, and knowledgeable manner.
    • Uphold studio policies, processes, and security procedures.
    • Provide reports to the project manager and client.
    • Perform regular quality control checks according to established project processes.
    • Provide daily positive and constructive performance feedback to team members
    • Help identify areas where training material may need to be reviewed and create training materials.
    • Provide employees with metrics on their performance according to project KPIs or SLAs.
    • Train shift leads.
    • Interact in a professional, courteous, and regular manner with client contacts on all assigned projects.
    • Act as a point of contact for the client and communicate with them in a professional and courteous manner for all assigned projects.
    • Communicate important project-related information directly to the client, including reports, metrics, trending issues,and blockers.
    • Manage and approve vacation requests.
    • Familiarity with prompt creation, ChatGPT and AI Language models
    • Ensure planning of deliverable pipeline and forecast workload
    • Maintain database workflows and processes.
    • Ensure internal and/or external project-related knowledge bases are maintained.
    • Solid knowledge of the assigned title
    • Ability to analyze and assess tickets to determine the level of quality
    • 3 years of AI Language model dictionary building experience
    Willing and understanding that Trust & Safety roles imply being exposed to unpleasant content at times
    Flexible, adapts quickly to change

    • Strong conflict management skills; Ability to manage and meet deadlines
    • Experience with Microsoft Office 365
    Data Generation

    • Using various tools to curate and build datasets for evaluating and testing models and/or prompt effectiveness
    • Labeling or analyzing data for our data scientists to assist in training AI
    • Test for potential harms in new AI features, evaluate response, report results
    • Work with internal teams to refine policy input for AI
    • Contribute native language prompts to red-teaming library for future use
    • Quality Audits
    • Label audit data provided
    • Part-time schedule, plus employee benefits.
    After reviewing your candidacy, we invite you to our online language assessment to better evaluate your written skills.

    Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion.

    Check your inbox to find the test invitation and keep your phone close

    If you successfully pass the test - we'll invite you for the online Interview via MS Teams with one of our recruiters.

    For some projects there might be a second interview with a Team Lead or an Operations Manager.
    Our recruitment process is fully online and remote.
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