Bilingual Representative, Quality Assurance - Winnipeg, Canada - Definity

Definity

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6385

Category :
Petline Insurance

Brand :
Petline

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Winnipeg, Canada

Petline is part of Definity, which includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, Definity has grown to become a digital leader in the insurance industry.

We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

-
Administration

Assist with the design and development of quality programs to ensure alignment with requirements, performance metrics, compliance, regulations and strategic inititatives. Update and maintain changes related to call quality programs and related training programs. Communicate changes and updates to processes which impact customer care and experience to stakeholders.

-
Process Optimization

Through the quality review process, provide input on process and workflow changes to promote efficiency and clarity across Petline.

What do you bring to the role?

Post-Secondary or equivalent experience
Bilingualism in English and French is a must
Strong analytical, time management and organization skills
Excellent knowledge of Petline's products, systems, digital platforms
Advanced oral, written and interpersonal communication skills
Experience in coaching and providing feedback
Goal oriented focus and meticulous detail orientation
Strong active listening skills

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid