Cib2s Application Production Support Specialist - Montréal, Canada - Tekwissenllc

Tekwissenllc
Tekwissenllc
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking


Mission and Objectives

  • The APS Analyst ("Analyst") is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.
  • Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.
  • The Analyst shall serve on a team which acts as the first pointofcontact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues.
  • Coverage during weekend and offhours are on an "as needed" basis.

Main Responsibilities

  • Manage daily operations requests for assistance and oversee the help desk activity
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Manage operations expectations effectively and participate to any task force required by operations if needed
  • Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
  • Prepare Test strategy, Test scenarios and test cases for the defects identified
  • Liaison and discussion with central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
  • Work with external infrastructure, monitoring and DBA team to fix the incidents.
  • Ensure a smooth follow up of all technical processes (Online, STP and batches )
  • Understand the database concepts and provide extractions to users whenever required
  • Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
  • Ensure excellent Communication, reporting and escalation as and when needed.

Qualifications

  • Bachelor's degree required; advanced degree considered a plus.
  • Minimum 6 years financial industry experience with an emphasis on Custody activity
  • Experience with PL/SQL developer
  • Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
  • Experience in Custodian Industry is a must.
  • Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
  • Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
  • Good written and spoken English is a must.
  • Strong Corporate Actions/Tax knowledge in US Market is a major plus
  • Overall General IT knowledge is a must

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Salary:
$483.00-$485.00 per day
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