Customer Service Representative Ii- Recreation - Waterloo, Canada - City of Waterloo

City of Waterloo

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Description:

The City of Waterloo Recreation Services team is hiring for a Customer Service Representative II to work at the Waterloo Memorial Recreation Complex.

This position is responsible for providing excellent customer service, administrative support and to establish and maintain positive relationships with customers, clients and the facility team.

The incumbent will demonstrate support for the corporate values and participate fully in section, division and department initiatives.

Accountabilities:

Respond promptly to customer inquiries and requests, resolves customer concerns and complaints
Daily cash handling and associated reporting; reconcile and balance revenues
Provide administrative support to the facility and other RS teams as required
Provide input into programs, services and event performance evaluation; recommend changes to programs, services and events to support goals and objectives of section, division or department
Work collaboratively with managers, supervisors and others to ensure seamless delivery of facility activities, services and programming
Work with internal and external customers, including affiliated groups to support section/division goals and objectives
Assist with training, orientation, and guidance of parttime casual Customer Service Associates
Demonstrate initiative during nonpeak work times
Participate in the development of office policies, procedures and best practices
Ensure compliance with accessibility and health and safety legislation
Other duties as assigned

Minimum Qualifications:

Postsecondary diploma in Recreation and Leisure Services or a related field
2 years of front line customer service or administrative experience, preferably in a recreation services or public sector environment
Excellent interpersonal and communication skills to deal effectively with internal and external customers
Demonstrated ability to work collaboratively and independently as required
Strong commitment to providing quality customer service and supporting teamwork
Ability to handle changing priorities and frequent interruptions
Strong organizational skills to deal with fluctuating volumes and pace of work
Understanding of facility operations, sports and/or event administration
Experience with cash handling, point of sale transactions and deposit systems
Ability to assess, diffuse or take appropriate action when dealing with difficult/challenging situations
Must be proficient with demonstrated experience in using Microsoft Word and Excel
Proficiency with ActiveNet or another recreation software would be an asset
First Aid, CPR, AED certification or willingness to obtain
A satisfactory Police Record & Judicial Matters Check is a requirement for this position

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Hours of Work/Schedule:

Work Location:

Application Process

Job Eligibility

All qualified City of Waterloo employees may apply, however during the selection process there is a specific sequence that will be followed.

Members of the City of Waterloo Staff Association who have completed their probationary period in their most recent position will be considered first for this posting.

Accommodation

Accountabilities:

Respond promptly to customer inquiries and requests, resolves customer concerns and complaints
Daily cash handling and associated reporting; reconcile and balance revenues
Provide administrative support to the facility and other RS teams as required
Provide input into programs, services and event performance evaluation; recommend changes to programs, services and events to support goals and objectives of section, division or department
Work collaboratively with managers, supervisors and others to ensure seamless delivery of facility activities, services and programming
Work with internal and external customers, including affiliated groups to support section/division goals and objectives
Assist with training, orientation, and guidance of parttime casual Customer Service Associates
Demonstrate initiative during nonpeak work times
Participate in the development of office policies, procedures and best practices
Ensure compliance with accessibility and health and safety legislation
Other duties as assigned