- Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required.
- Create an effortless experience for our clients.
- Communicate with clients by phone, email, chat and/or other method as required.
- Process requested changes or renewals.
- Actively pursue opportunities to retain and account-round client policies.
- Provide claim counseling and assistance to the client within company guidelines.
- Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems.
- Document all details of client requests and conversations in the appropriate system
- Refer files requiring approval to the designated individual with recommendations for handling.
- Exhibit accountability with regard to readiness in handling client contact opportunities
- Receptive to ongoing coaching and training provided and make use of self-coaching tools where available.
- High School diploma
- University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required
- Previous success in customer service and a strong desire to help customers
- Ability to multitask in a contact center environment
- Excellent verbal and written communication skills
- Ability to stay calm under pressure
- Positive and enthusiastic attitude
- Desire to work in a dynamic team environment
- Bilingual in French and English (an asset)
- Insurance experience is not required
- Group Health and Dental Benefits.
- RRSP Company Matching Program.
- Paid vacation, sick and personal days.
- Employee discounts on personal, home and auto insurance policies.
- Corporate discounts on gym memberships and other services/products.
- Company-paid Employee and Family Assistance Program.
- Health and wellness initiatives.
- Ongoing recognition programs and opportunities for advancement.
- An environment that fosters continuous learning and improvement.
- A leadership team dedicated to your growth and success.
- To listen. Our employees have great ideas. We implement them.
- Appreciation of your efforts. Every day.
-
Service Insurance Broker with paid training
5 days ago
HUB International Windsor, ON, CanadaAre you: A team player who gets satisfaction from helping clients navigate today's challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportun ...
-
Insurance Broker
13 hours ago
PREMIUM INSURANCE BROKERS Windsor, CanadaOverview: · We are seeking a dynamic and motivated Insurance Broker to join our team. As an Insurance Broker, you will play a crucial role in providing excellent customer service and helping clients find the right insurance coverage for their needs. This is a rewarding opportunit ...
-
Part Time Office Receptionist
13 hours ago
REMAX CARE Realty Windsor, Canada Part time**Compensation**: · $15 - $17 hourly · **Responsibilities**: · - Greet visitors, clients, and fellow employees when they arrive at the front desk and provide them with any necessary directions or information · - Assist with other administrative tasks, such as data entry, copying, ...
-
Director, Sector Development
13 hours ago
Province of Nova Scotia Windsor, Canada**Department**:Communities, Culture, Tourism & Heritage · **Location**:WINDSOR · **Type of Employment**:Permanent · **Union Status**:Exclusion - Non Union - NSPG · **Closing Date**:02-Apr-24 (Applications are accepted until 11:59 PM Atlantic Time) · **About Us**: · The Department ...
-
Sme Account Handler
13 hours ago
Howden Group Holdings Maidstone, CanadaFrom day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. · People come to Howden for lots of differen ...
-
Bilingual Sales Broker
17 hours ago
Hub International Windsor, Canada Full timeHUB International is the largest insurance brokerage in Canada. Our vision is to be everywhere risk exists – today and tomorrow. Helping protect what matters most. Our HUB Customer Central (HCC) office is looking for full time Bilingual Sales Insurance Brokers to join our team · ...
-
Sales Broker
9 hours ago
Hub International Windsor, CanadaAre you: A_ _team player who gets satisfaction from helping clients navigate today's challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportuni ...
-
Administrator
9 hours ago
Hub International Windsor, CanadaOBJECTIVE · The Support Services Administrator is responsible for a variety of tasks, which may include uploading policies, processing changes to policies, processing carrier requests, reviewing and attaching all client requests received via email, fax and voicemail in the Shared ...
-
Associate Underwriter
13 hours ago
CB Canada Windsor, CanadaWorking for Rocket Mortgage in Canada means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll ...
-
Senior Underwriter
9 hours ago
CB Canada Windsor, CanadaWorking for Rocket Mortgage in Canada means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll ...
-
Billing Specialist
9 hours ago
Hub International Windsor, CanadaLocation: Windsor, ON or Ottawa, ON. We offer in-office, hybrid, and remote work flexibility. · Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated ...
Service Broker - Windsor, Canada - Hub International
Description
Are you: A_ _team player who gets satisfaction from helping clients navigate today's challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.
Location: Windsor, ON – We offer in-office, hybrid and remote work flexibility. Candidates across Canada are welcome to apply.
Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.
Why we're different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world's best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.
We're about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.
The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.
Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer
As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.
Salary starts at $45,000 for non-licensed candidates with a salary progression review after one year.
Salary range for licensed and insurance experienced candidates ranges from $50,000 to $60,000.
Responsibilities:
Skills and Requirements
The Perks:
Our Commitment:
Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
\#WeAreHCC
Department Account Management & Service
Required Experience: Less than 1 year of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.