Customer Support Lead
1 month ago

Job summary
We're hiring a competent Customer Support Lead to fix our customer dissatisfaction rate.+
Responsibilities
- Respond to customer issues in Gorgias (orders, shipping/tracking, refunds, address changes, damaged/missing items, product questions)
- Support Instagram DMs and reply to unhappy public comments on Facebook/Instagram (then move to DM/email)
Mandatory skills
- Social Customer Service
- Shopify
- Gorgias , Select from the following optional skills: Automation chargeback prevention community management
Job description
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