Customer Support Lead

Only for registered members Canada

1 month ago

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Job summary

We're hiring a competent Customer Support Lead to fix our customer dissatisfaction rate.
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Responsibilities

  • Respond to customer issues in Gorgias (orders, shipping/tracking, refunds, address changes, damaged/missing items, product questions)
  • Support Instagram DMs and reply to unhappy public comments on Facebook/Instagram (then move to DM/email)
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Mandatory skills

  • Social Customer Service
  • Shopify
  • Gorgias
  • , Select from the following optional skills: Automation chargeback prevention community management
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