Assessment Support Assistant - London, Canada - Western University

Western University

Verified Company

London, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Western:

About Us:

The Office of the Registrar is dedicated to helping our students achieve their academic goals by providing to the Western community an array of integrated student-related services in a confidential and professional environment.

Responsibilities:

Examination Services within the Office of the Registrar provides student support for in-person and remote assessments (tests, quizzes, and exams), including accommodated assessments for students with disabilities.

This includes online support for students taking remotely proctored assessments and in-person support for accommodated students who require special testing arrangements.

The Exams Assistant also works with faculty and students to prepare and deliver remotely proctored assessments through an inbound client service platform.

The Exam Assistant role is supervised by and reports to the Proctor Coordinator and Remote Proctoring Coordinator.

Professionally support and monitor inperson accommodated assessments
Provide remote support for online assessments universitywide
Perform a range of administrative tasks and assessment support in accordance with policies, procedures, and regulations, including backup support for other administrative roles
Act as the first pointofcontact for troubleshooting students' issues accessing their online exams
Responsible for monitoring online chat activity for student issues through online chat portal (Salesforce) during scheduled assessments
Troubleshoot & test remote proctoring software(s), OWL/Proctortrack and other online exam programs (ex. Mobius, Gradescope) in a timesensitive manner
Responsible for contacting individual faculty when necessary
Assist with deescalating stressful situations and providing guidance for error resolution, including contacting instructors to verify assessment set up
Resolve inquiries related to examination irregularities in accordance with university policies and procedures.
Check student attendance and administer assessments based on individual accommodations
Supervise students with disabilities in one of the Office of the Registrar's key oncampus assessment writing locations, including King's University College
Prepare assessments depending on individual student needs, manage multiple student stopclock breaks and timekeeping issues, and be accountable for generating reports for any incidents
Setup assessments that require software such as Microsoft Office Suite, Kurzweil, ZoomText, Dragon Naturally Speaking, JAWS
Ensure that students take only permitted articles, instruments, aids, and materials into the examination room
Give clear instructions to students about the conduct of and agreed upon accommodations for each assessment
Scribe or read aloud for students with disabilities as directed
Perform other assessment duties as required
During the summer months, assist with other administrative tasks in other units on campus as necessary
Adhere to university and provincial confidentiality policies
Will be expected to work both inperson and remotely, with regularly scheduled inperson team meetings

Qualifications

Education:

Completion of a high school diploma (O.S.S.D.) and completion of some postsecondary education required.

Experience:

1 year of experience providing customer service.
Experience working with or personal experience with persons with disabilities is essential.
Experience with technology is an asset.

Skills, Abilities, Expertise:

Detailoriented with an ability to process critical information to then action tasks with accuracy and urgency
Ability to employ a systematic and efficient approach to work
Ability to confront sensitive issues or situations in an objective manner
Excellent verbal and written communication skills
Confidence dealing with a diverse range of disabilities and complex situations that may arise
Strong computer skills and technical acumen with the ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
Ability to manage timesensitive priorities and adapt readily and effectively to changing priorities and demands
Ability to maintain a positive, outgoing attitude with genuine customer service orientation
Ability to remain calm in stressful and highly emotional situations
Ability to respond to multiple issues, demands, and concerns from different stakeholders on different platforms
Ability to communicate effectively, keep others informed and work well with others to create solutions
Ability to interact professionally with students, staff, faculty, and other members of the university community

Why Western?:

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity:

Please Note:

Availability to work daytime, evenings a