Front Desk Trainer - Calgary, Canada - Autograph Collection/Courtyard by Marriott Hotel

Autograph Collection/Courtyard by Marriott Hotel

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description:

Responsibilities:

Coordinate, assign and review the work of Hotel and Front desk agents.

Establish work schedules and procedures and coordinate activities with other work units or departments.

Resolve work related problems and prepare and submit progress and other reports.

Hire and Train staff in job duties, safety procedures and company policies.

Requisition supplies and materials. Ensure smooth operation of computer systems and arrange for maintenance and repair work.

May perform the same duties as workers supervised.

Complete all check-ins and check-outs of hotel guests in a timely fashion following proper settlement procedures.

Communicates with all related departments regarding guest concerns.

Directs all guest complaints and concerns to the appropriate department.

Answers the switchboard and all other related phone duties in a polite and professional manner.

Handles and completes daily cash summaries following credit policies as outlined by management.

Fully understands the front desk computer system and how all transactions are posted properly.

Treats all guests in a courteous and friendly manner.

Familiar with all programs and fully aware of how they work and how to explain and market them to guests.

Records all guest reservations including group bookings and rooming lists, monitors room inventory on a daily basis. Familiar with rate tiers for all types of accommodations available and maximizes revenue with every check-in.

Answers and follows up on all guest inquiries and/or complaints concerning the Hotel and its services in a polite and tactful manner.

Reports all comments regardless of nature to management.

Provides additional coverage and back-up for night audit shifts when required due to vacations, illness, leave of absences or when additional work needs to be completed.