Service Manager - Mississauga, Canada - Convergint Technologies Ltd

Convergint Technologies Ltd

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Convergint is looking for a growth minded, enthusiastic, result driven and forward-thinking Service Manager to join our amazing culture in Toronto.

In this role, you will be responsible for the overall management and leadership of the CTC service business, including both sales and operations activities.

You will effectively implement service sales strategies to achieve revenue growth and margin goals and maximize service delivery to achieve customer satisfaction goals.

Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

You want to grow with us and deliver results as an exceptional Service Manager.

Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal.

Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.

We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

Responsible for growing existing service business and developing new service business while successfully maintaining service sales goals and profitability.

Manage, oversee and coordinate all aspects of service sales and marketing activities including, but not limited to, the following:
sales planning, qualifying potential business, preparation of proposals, RFP responses and presentations, and closing service business opportunities. Works closely with Sales Manager and Account Executives on Service opportunities including Project conversion to CSP opportunities.

Overall responsibility for the review and execution of Customer Support Program and respective contracts focusing on margin and scope. Supervision of service labor and subcontractors' execution; planning and scheduling service contracts. Overall management and execution of contracts and revenue generation, preparation of service invoices, and collections. In collaboration with Sales, ensure timely Contract Renewal process is in place; actively pursue new Service and System expansion opportunities with existing Service base. Acts as liaison between customer and inhouse legal counsel for service contract issues.
Assists the sales team in support of their goal achievement. Coaches, councils and trains the sales force to improve individual service selling skills. Overall responsibility for customer satisfaction on all service accounts. Leads the team and sets expectations that drive the overall success.
Develops and implements operations strategies to improve service delivery and provide additional value to customers in a costeffective manner. Ensure proper use of business and other service tools to ensure efficient delivery of services to our valued customers.
Responsible for the effective and successful administration of key accounts with a higher level of complexity including, estimating, competitive pricing, maximize profit margin, quoting, order processing, payroll processing, Service billings and collections. Actively manage company KPI's as part of financial focus for each CTC and overall territory.
Manages service business financials including budgeting, cost control, and estimating; improves forecasting accuracy for sales function and projects, ensures cost efficiency. Utilizes financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.
Meets with service customers on a regular basis to ensure that we are providing quality service and meeting their individual needs. Resolves customer problems that have been escalated from the Supervisor/CTC level.
Effectively communicates goals to the service team and communicates with the wider organization as and when required, and maintains accurate and up to date sales records, and other control records necessary for processing of internal and external reports.
With growth and development on the CTC, continuous focus on overall service structure is an important aspect of this role.
Provide leadership and manage colleagues in a manner that maintains morale, skills proficiency and productivity. Recruit and hire team members as required in conjunction with the HR Department. Oversees subcontractor selection process and work.
Conduct performance management throughout the year including annual performance evaluations and salary planning.
Responsible for overseeing overall fleet requirements including timing of replacement vehicles and adds to fleet supporting gr