Associate Customer Support - Toronto, Canada - DXC Technology

DXC Technology
DXC Technology
Verified Company
Toronto, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Essential Job Functions

  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

  • High school diploma or G.E.D.
  • Four or more years of customer service.
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software

Other Qualifications

  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions

Work Environment

  • Remote

Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.
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