Customer Service Representative - Surrey, Canada - Hörmann Canada

Hörmann Canada

Verified Company

Surrey, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry.

We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity.

We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

Our team in Surrey is looking for a Customer Service Representative for our Surrey distribution center to receive questions from customers and provide answers or refers calls to appropriate staff.

Typical questions are focused on order status, product information, account status, pricing, product or service.

This position is a fixed-term contract for a minimum of 3 months.

Our facility operates Monday through Friday from 7:30AM to 4:00PM.

As Customer Service Representative, you will be responsible for:

Field inbound customer service support calls with potential for extended periods of high volume
Take sales calls and offer required upsells make compelling offers, present appropriate alternatives when necessary, and ask for the sale
Troubleshoot customer service problems
Process orders in a fastpaced environment.
Provide knowledgeable answers to questions about product, pricing and availability.
Help customers navigate our website and place orders online.
Work with internal departments to meet customer's needs.
Work with customers to resolve product returns, shipping inquiries and order status questions.
Performs various administrative support tasks including invoicing, filing, payment processing, customer account creation, validating special orders to factory records
Other duties as assigned

Requirements for the position:

High School Diploma or equivalent required
A minimum of one year experience in a customer service capacity
Fast learner, able to obtain a thorough knowledge of product catalogue and quality standards
Troubleshooting techniques
Strong interpersonal skills
Professional, engaging verbal communication skills by phone and in person
Ability to manage time effectively to meet targets and deadlines
Able to excel in a fastpaced environment and multitask
Ability to effectively network and coordinate work with customers and suppliers
Strong oral and written communication skills
Knowledge of customer service principles and practices