Collections Specialist - Vaughan - The Staffing Alternative

    The Staffing Alternative
    The Staffing Alternative Vaughan

    2 days ago

    $55,000 - $90,000 (CAD) per year *
    Description
    • Own and manage a personal portfolio of customer accounts – perform direct collections, make calls, send follow-ups, and resolve disputes to ensure timely payment, representing a significant portion of the role's responsibilities.
    • Conduct "second voice" escalated calls and assist with high‑risk or disputed accounts.
    • Reinforce collection targets, monitor performance, and ensure team goals are achieved.
    • Review aging reports, identify problem accounts, and recommend delinquent accounts for collection agency placement.
    • Provide updates to Controller regarding high‑risk accounts, collection forecasts, and overall receivable trends.
    • Approve credit limits for new and existing customers in alignment with company policies.
    • Support cash/cheque/EFT deposit processes when required.
    • Coordinate with Sales and Operations to resolve disputes and maintain strong customer relationships.
    • Train, coach, and mentor collections staff on best practices, negotiation, and communication.
    • Assist Accounting with special projects, reconciliations, and reporting.
    • Maintain accurate and confidential customer credit files and records.
    • Recommend process/system improvements to enhance collection efficiency and reporting accuracy.

    Requirements

    • College diploma or degree in Business/Finance/Accounting preferred.
    • 5+ years of progressive credit & collections experience, including at least 2 years in a supervisory/team lead role.
    • Strong leadership and coaching abilities, with a hands‑on approach to collections.
    • Excellent communication, negotiation, and conflict‑resolution skills.
    • High level of analytical and problem‑solving skills.
    • Organized with ability to manage multiple priorities and meet deadlines.
    • Proficiency with MS Office (Excel, Word, Outlook); ERP/AR system familiarity an asset.

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    * This salary range is an estimation made by beBee
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