Insurance Customer Service Representatives - North Vancouver, Canada - ICBC

ICBC

Verified Company

North Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future.

If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Insurance Customer Service Representatives

Job Title:
Cust Contact Rep II
Reference Number: 118174

Location:

North Vancouver Employment Type:
Permanent Full Time

Hours of Work:

Other Posted Date: 2023/11/22

Position Highlights

Bring your enthusiasm to our fast-paced contact centre in North Vancouver. Our Insurance Customer Service Representatives

provide support and information to customers and our broker community on issues such as motor vehicle registration, licensing

and insurance matters.

As a Representative, your duties will include:

As the first point of contact, your dedication to our customers and ability to efficiently and effectively respond to enquiries in a

polite and professional manner is essential

Assisting with the implementation of new insurance services and initiatives
Processing of payments and fees
Routinely access computer databases and reference manuals to research and obtain the required information to best enable

the broker to complete the customer transaction.

Position Requirements

As a successful applicant, you will have:

Previous customer service experience
Excellent communication skills
Strong analytical, listening, questioning, and organizational skills
The ability to manage incoming queries in a busy, fastpaced environment
Experiences working on the phone is ideal but not required.

Testing Requirements:

Successful completion of a data entry and listening assessment is required.

Position Information

These are hybrid-remote positions located in North Vancouver; 5 days on-site, 5 days working from home (alternating).

The salary for this position starts at $54,909.40 annually.

Full-time shifts (40 hours weekly) will be scheduled within the hours of operation:

Monday to Friday: 8:00am to 8:00pm

Saturday: 8:30am to 6:00pm

will be considered. Training is expected to commence late-January.

What we offer:

Competitive Salary & Benefits: We are committed to providing a highly competitive salary and some of the most

comprehensive benefits in the industry.

Professional Development: We offer comprehensive inhouse training to ensure you are equipped with the knowledge to be

successful in your role.

Hybrid of onsite and working from home: We offer flexible working arrangements, as we continue to support our employees in

balancing their family commitments and careers.

Engaging Culture: We promote an inclusive and diverse work environment.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.