Specialist, Operations Management - Toronto, Canada - CIBC

CIBC

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

Job Description:

What You'll Be Doing

The Specialist, Operations Management within Enterprise Wires Modernization's Global Money Operations (GMO) is responsible for the delivery of efficient operational support, accurately processing service inquiries and requests while upholding compliance with internal controls and procedures.

The role uses judgement regarding priorities and approaches to obtain complete and accurate information of client issues, provides clients with detailed explanations of their recommendations, and verifies their understanding of the issue.

The incumbent demonstrates strong technical and system knowledge to review and analyze data to ensure quality assurance of transactions and maintain customer satisfaction.

In addition, the role assists in the management of day-to-day operation and overall efficiency of the unit, while seeking opportunities to streamline existing processes and procedures.

The Specialist will also work in a team environment and will participate in project activities (requirements gathering, design feedback, and user acceptance testing).

Please note this is a nightshift role. This Operation Support is required during nightshift.

Due to the nature of this role, a criminal record check will need to be completed at least annually for the purpose of enhanced screening.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 13 days per week onsite, while other days will be remote._

How You'll Succeed

Critical and Analytical Thinking You will ensure complete and timely review and action for wire payment inquiries and identify root cause where possible.

Relationship Building

Required to interact with internal business partners, external business partners, and correspondent banks globally. You represent yourself professionally and can clearly articulate your thoughts. You are able to foster mentorship relationships with your team and with others across the bank.
Training and Relationship Building
Training other staff to ensure they understand processes, procedures and the importance of customer service quality.

Transaction processing

Use your extensive knowledge of Wire payment processing and Investigations is highly desirable. This includes expertise on ISO20021/22 message types, transaction processing, Reconciliation and AML escalations. As well as the sound knowledge described above, a continuous improvement mindset is required to be able to actively/proactively participate in project activities

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You're goal oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, pointsbased recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to knowYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Toronto-595 Bay St., 7th

Employment Type

Regular

Weekly Hours

37.5

Skills:

Continual Improvement Process, Prioritization, Regulatory Requirements, Standard Operating Procedures (SOPs), Taking Initia