- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
- Support the Insurance Sales team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries around billing options and payments
- Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
- Assist with the collection of data for departmental reporting
- Offer support for ongoing departmental projects and initiatives
- Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
- Post-Secondary education completed, University preferred
- 1-3 years of exceptional customer service experience
- Previous experience in a call centre environment
- Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
- Strong teamwork and analytical skills
- Excellent communication skills, both verbal and written
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Job description: · Position Details · What You Will Do: · We are offering the position as a work from home Member Support Associate. Working in a call center environment, the Membership Support Associate is multi skilled and responsible for receiving inbound telephone inquiries a ...
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Insurance Support Associate - Vaughan - Echelon 56
Description
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion
Who we are
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Join our growing team where everyone belongs
What You Will Do
Who You Are
Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
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Member Support Associate
Only for registered members Vaughan, Ontario
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Insurance Support Associate
Only for registered members Vaughan, Ontario
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Member Support Associate
Only for registered members Vaughan
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Insurance Support Associate
Only for registered members Vaughan
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Sales Support Associate II
Full time Only for registered members Vaughan
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Sales Support Associate II
Only for registered members Vaughan
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Member Support Associate
Only for registered members Thornhill, ON LT P
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IT Support Associate
Only for registered members Toronto, Ontario
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Client Support Associate
Only for registered members Greater Toronto Area
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Facilities Support Associate
Only for registered members Toronto, ON, Canada
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Clerical Support Associate
Only for registered members Toronto, Ontario, Canada
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Project Support Associate
Only for registered members Greater Toronto Area
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Clerical Support Associate
Only for registered members Toronto, Ontario
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Customer Support Associate
Only for registered members Toronto, Ontario
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System Support Associate
Only for registered members Toronto, Ontario
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Warranty and Product Support Associate
Full time Only for registered members Markham
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Warranty and Product Support Associate
Only for registered members Markham
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Clerical Support Associate
Only for registered members Toronto, Ontario
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Clerical Support Associate
Only for registered members Toronto, Ontario, Canada
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Clerical Support Associate
Only for registered members Toronto, Ontario
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Clerical Support Associate
Only for registered members Toronto, Ontario, Canada