Bilingual Receptionist - Ottawa, Canada - Carefor Health & Community Services

Carefor Health & Community Services

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Opportunity - Bilingual Receptionist (Temporary, Full-Time)

Under the direction and supervision of the Client Service management team, the Receptionist is responsible for both reception and clinical administrative functions.

General receptionist duties include greeting clients and visitors, receiving, and directing incoming calls through multiple telephone lines, answering, and responding to client queries, coordinating mail and courier pickups, monitoring meeting rooms and other administrative tasks.

Clinic receptionist duties include greeting clients, conducting admission paperwork with new client, and directing clients to the nursing clinics, coordinating daily nursing and foot care clinics, setting up and revising service plans which include booking and confirming appointments, handling payments, and issuing receipts as well as cleaning and autoclaving nursing tools and equipment.

Is responsible for other administrative duties, as assigned.

You will make an impact in the following ways:

Answers incoming calls received through switch board, directs callers to appropriate resources and monitor pages and callers "on hold"
Receives all visitors, verifies client ID's if required for privacy reasons and advises appropriate staff of their arrival
Maintains inventory of temporary passes and issues to staff and visitors in accordance with established procedures
Coordinates daily nursing and foot care clinics for Belfast location
Accepts, tracks and directs clients to nursing and foot care clinics, receives new clients by asking them to fill out new admission paperwork, sets up and revises service plans, which includes booking and confirming appointments, handles payments from clients and issues receipts, books future client appointments
Cleans and autoclaves nursing tools and equipment, as required by manufacturer and safety requirements
Picks up and sorts mail, issues postage and maintain postage meter, arranges courier pickup and any other administrative duties
Functions and reports in compliance with Occupational Health and Safety legislation, regulations, and Carefor policies, procedures, and standards

We are looking for individuals who:

Can access zoom for a video interview
Can use smartphone for communication
Communicate effectively in English and French, both written and verbal
Have strong interpersonal and customer focus skills
Can handle confidential information
Ability to work effectively under pressure
Ability to prioritize and multitask
Must exercise initiative, tact, judgement, discretion, and attention to detail
Has experience in using office equipment such as photocopier and fax machine
Are compassionate, empathetic, and creative
Have a desire to advocate for others and impact their community

You will need to have:

Minimum high school diploma or postsecondary diploma in business administration or related program
Minimum 13 years of experience in customer service environment or receptionist experience
Proficiency with computers and database software, including Microsoft Office Suite
Strong communication skills, both verbal and written
Demonstrated strong customer service and interpersonal skills
Ability to work independently, prioritize and handle difficult demands
Strong organizational skills and ability to multitask
Bilingualism (French/English) mandatory
Ability to work weekends

What can we offer you:

Contract Length
January 23, 2023 till April 1, 202
Competitive annualized CAD$39, $ $49, $25.31).
Annualized Paid Vacation
Health & Dental Care
Defined benefit pension program
Flexible schedule and work arrangements
Work life balance & Float Holidays
Professional development opportunities
A collaborative team culture that supports making a difference in the lives of our client

About us:

Carefor is Eastern Ontario's largest home care and community support services not-for-profit with over 1,600 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County.

Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years. Carefor's strength is our frontline staff and their commitment to providing high-quality and compassionate support to clients in need.

Carefor values equity, diversity, and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your TA Coordinator know or contact us in confidence providing notice in advance. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.