Program Coordinator, Settlement Services - Mississauga, Canada - Polycultural Immigrant and Community Services

Polycultural Immigrant and Community Services

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Position Title:
Program Coordinator, Settlement Services

Organization Structure:
Reports to the Program Manager

Job Classification:
Coordinator

Job Status:
Full-time

Number of Positions:1

Location:
Mississauga

Wages:
$32.00/hour for 40 hours per week

This is NOT a bargaining unit position.

About Polycultural

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all.

We are a multicultural melting-pot perfectly reflecting Canada's diversity.

We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all.

With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

Responsibilities:

Supervise and coordinate the settlement and case management teams
Assist in the hiring, training, and supervision of staff and volunteers
Ensure proper staffing of the settlement and case management teams
Responsible for approving timesheets and requests for time off
Participate in network meetings with government departments, community organizations and other service providers
Coordinate with community partners utilising existing partnerships and establish new connections with local service providers to effectively respond to refugees' needs
Contribute to the development of organizational frameworks in the following areas: standardize program outcomes, deliver quality and timely program outputs, research immigration trends and gaps
Monitor, collect, review, and prepare statistical and narrative reports ensuring accuracy through relevant databases and sources
Supervise administrative procedures to meet program objectives, HR policy, and Collective Agreement
Ensure that staff and volunteers follow proper professional and ethical conduct when dealing with clients, and offer guidance to ensure quality of service is maintained
Coach, motivate, and supervise staff performance and administer disciplinary action in a timely manner
Conduct performance reviews and take all needed actions to remedy identified issues
Facilitate regular staff meetings as needed
Prepare funding proposals as directed by the Program Manager
Other duties as assigned

Competencies:

Planning & Organizing/ Time Management
Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity.

Technical Expertise

Applies and improves extensive or in-depth specialized knowledge, skills, and judgment to accomplish a result or to accomplish one's job effectively.

Professionalism
Thinks carefully about the likely effects on others of one's words, actions, appearance, and mode of behavior. Selects the words or actions most likely to have the desired effect on the individual or group in question.

Self-Management

The ability to manage your own actions effectively and responsibly, well -being and time to achieve organizational goals, self-improvement and personal growth.

To maintain an effective work/life balance in response to a stressful, challenging and dynamic work environment.

Drive for Results
Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.

Coaching
Works to improve and reinforce performance of others.

Facilitates their skill development by providing clear, behaviourally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.

Values the expertise of others and diversity.

Communications

Uses a variety of communication styles and strategies to foster open communications, the exchange of information and discussion on an ongoing basis.

Organizational Understanding

Understands agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one's own group with those of the broader organization.

Qualifications:

University degree in Social Work, Management, Psychology, Adult Education, Counselling, or the equivalent combination of education and work experience
Certificate in project management or PMP designation would be an asset
Excellent communication and interpersonal skills
At least three years' experience in the supervision of staff
Second language is an asset (French, Arabic, Swahili, Farsi, Dari, Pas