Call Center: Customer Service Account Specialist Ii - Quebec City, Canada - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Quebec City, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join our team of amazing travel specialists Are you passionate about exceptional customer service? Do you love the travel industry? Join JPMorgan Chase as a Customer Travel Specialist

Job Summary:

In this role you will use your training and knowledge to serve as a trusted travel advisor, identify individual customer needs, and provide them with exciting travel solutions.

You will assist customers with redeeming their credit card points for travel experiences including, but not limited to airline tickets, car rentals, hotel accommodations, and travel insurance.

You will support our customers by providing product and service information that will assist them in understanding the benefits we offer through our travel rewards loyalty program.

In addition, you will assist customers in resolving issues including, but not limited to changes in travel plans, as well as troubleshooting issues relating to our travel website.

**Job responsibilities: - Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experience and loyalty

Use your indepth knowledge and training to delight customers with customized travel experiences and help them make the most of their rewards
Resolve product or service issues by clarifying the customer's concern: determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
Maintain comprehensive working knowledge of all programs, tools and systems while achieving and maintaining individual monthly metrics
Engage in crosstraining that equips you to deliver personalized travel arrangements and support for customers with multiple types of reward accounts
Participate fully as a team to assist as needed in completing all functions related to servicing the client, including offering additional products that meet their needs
Work a flexible schedule, when needed, to attend staff meetings and ongoing provided training designed to help you stay informed of all airline rules and regulations, other travel industry requirements, program guidelines, as well as any office procedures that will set you up for success assisting our customers

Required qualifications, capabilities, and skills:

Reading and Speaking in both English and French is required for this role
Quebec Travel Counsellor Certificate required. Certificate must be obtained prior to start date. CxLoyalty will assist in acquiring the certificate if it is not possessed at the time of offer
High school diploma or GED
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Sales, Documentation Skills, Listening, Phone Skills, Resolving Conflicts, Analyzing Information, Multitasking
Strong computer skills and proficiency with technology platforms using multiple screens in an online environment
Ability to work independently while also working well with a team of other Travel Specialists

Preferred qualifications, capabilities, and skills:

Minimum of 1 year of inbound call center and/or travel industry experience
Experience using Global Distribution System and selfbooking tools

cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience.

We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers.

Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.