Cec - Customer Experience Centre Agent - Surrey, Canada - The Jim Pattison Auto Group
Description
The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share.
The Jim Pattison Auto Group's relentless commitment to customer satisfaction has allowed us to grow into one of Canada's largest companies.
The Jim Pattison Auto Group has an opportunity for a Customer Experience Centre Agent to join the team
Job Summary:
Reporting to the CEC Manager, you will be the liaison between our company and our customers.
As a Customer Experience Centre Agent, you will be able to accept ownership for effectively handling customer inquiries, bookings, suggestions and concerns keeping customer satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound, outbound calls and mailouts in a timely manner.
- Follow communication "scripts" when handling different topics.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Previous experience in a customer support role would be preferred.
- Strong phone and verbal communication skills along with active listening.
- Customer focus adaptability to different personality types.
- Basic aptitude with computers and ability to quickly learn new systems.
- Proficiency with Microsoft Office (Word, Excel and Outlook).
- Must be fluent in English, both verbal and written.
- High School Diploma or equivalent.
More jobs from The Jim Pattison Auto Group
-
Body Shop Technician
Winnipeg, Canada - 1 week ago
-
Service - Advisor
Winnipeg, Canada - 1 week ago
-
Service Advisor
North Vancouver, Canada - 1 week ago
-
Sales Manager
North Vancouver, Canada - 1 day ago
-
Parts Manager
Surrey, Canada - 1 week ago
-
Service Technician
Edmonton, Canada - 1 week ago