Bilingual Auto Claims, Customer Care Associate - Waterloo, Canada - Definity Financial Corporation

Definity Financial Corporation

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job

ID :
6790

Category :
Claims

Brand :
Definity

Regular/Temporary :
Regular

Fulltime/Parttime :
Full Time

Location :
Waterloo, Canada

Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

With strong roots that date back to 1871, we've grown to become a digital leader in the insurance industry. We're proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

What can you expect in this role?

Respond to incoming calls and call out to customers in a courteous and compassionate manner
Listen to customer and understand what matters to them in this claim and establish trust
Gather all necessary claim adjudication information, using natural conversation flow
Accurately input claim information on to InsurCloud to setup claim
Provide the insured with basic information on coverage, and arrange any necessary supplemental services
Create the FNOL and give all contact details to the insured

What do you bring to the role?

Minimum Secondary school diploma
Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
An ability to use CDS and Guidewire would be an asset
Bilingualism Required (must be fluent in English and French)
Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required

Your shift will be scheduled between 8:00AM and 8:00PM EST

Go ahead and expect a lot — you deserve it, and we've got it:

Hybrid work schedule for most roles
Company share ownership program
Pension and savings programs, with companymatched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid