Night Audit Supervisor - Stratford, Canada - The Bruce Hotel
Description
Job Summary
- The Night Audit Supervisor is a key position, ensuring exceptional guest service during the overnight hours and is responsible for assisting guests with their overnight requests as well as balancing all accounts from the day shift. They check in guests arriving late at night, checkout guests departing early in the morning, handle guest requests and take reservations._
Responsibilities and Duties
Greet guests upon arrival, check them in / out and provide them with any information they need to enjoy their stay
Process invoices, post checks to vendors and distribute employee checks
Respond to guest complaints, requests and emergencies
Reconcile all accounts in a timely manner
Verify that all EOD work has been performed by other departments
Schedule guest wake-up calls and reservations for the following day
General Public Area Cleaning
General F&B preparation and deliveries when requested by guests
Respond to guest inquiries, concerns and complaints as needed
Qualifications and Skills
Mandatory Strong verbal and written communication skills in the English language
Ability to multi-task
Self-Starter comfortable working alone
Knowledge of Microsoft Office, emphasis on Excel
Professional appearance and demeanor
Desirable
Basic Accounting Knowledge
Job Types:
Full-time, Permanent
Salary:
From $21.70 per hour
Expected hours:
per week
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Onsite parking
- Vision care
- Wellness program
Schedule:
- Every Weekend
- Holidays
- Night shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime
- Tips
Experience:
- Hotel front desk: 1 year (required)
Work Location:
In person
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