Operations Manager - Winnipeg, Canada - Aramark

Aramark
Aramark
Verified Company
Winnipeg, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Demonstrate a passion for guest service and creating exceptional guest experiences
Pride yourself on building relationships with guests and your team
Have strong operational experience
Have a passion for coaching and mentoring and are comfortable delegating tasks
Enjoy leading a diverse team in a fast-paced environment
Are able to engage others and develop high performance within your team

The Operations Manager is responsible for developing and executing dining solutions to meet customer needs.

Leadership

  • Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance
  • Coach employees by creating a shared understanding about what needs to be achieved and how to execute
  • Reward and recognize employees
Client Relationship

  • Identify client needs and effectively communicate operational progress
Financial Performance

  • Adopt Aramark process and systems
  • Build revenue and manage budget, including cost controls regarding food, beverage and labor
  • Ensure the completion and maintenance of P&L statements
Productivity

  • Create value through efficient operations, appropriate cost controls and profit management
  • Full compliance with Operational Excellence fundamentals, including food and labor
Compliance

  • Maintain a safe and healthy environment for clients, customers and employees

Key Responsibilities

  • Establish and maintain systems and procedures for the ordering, receiving, storing, preparing and serving of food related products, as well as menu planning and development
  • Develops operational component forecasts and can explain variances.
  • Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
  • Coordinates and supervises unit personnel regarding production, quality and cost control, labor management
  • Recruits, hires, develops and retains front line team.
  • Conducts period inventory
  • Maintains effective client and customer relations at all levels with client organization
  • May participate in sales process and negotiation of contracts
  • Looks for opportunities to implement new products and services which support sales growth and client retention
  • Manage the front of the house of the dining operation (Cafeteria/ Residential Dining Facility/Catering)
  • Develop and implement food service plans aligned with the client's mission and vision, to include sustainable practices

Qualifications

  • Requires minimum 5 years of Management experience
  • Requires previous experience in food service, including Catering
  • Hospitality Management Degree/Diploma strongly desired
  • Strong communication skills
  • Ability to develop and maintain effective client and customer rapport
  • Ability to demonstrate excellent customer service using Aramark's model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
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