Customer Success - Toronto
8 hours ago
Job description
The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. This role involves assisting with client onboarding, day-to-day administrative support, cross-functional coordination, and performance reporting. The ideal candidate is detail-oriented, proactive, and eager to learn about paid media operations and client services.
- Support the client onboarding process to ensure smooth and timely setup
- Assist with day-to-day client administrative tasks and account maintenance
- Coordinate with internal stakeholders across Sales, Marketing, and Tech teams
- Support the Onboarding Specialist with backend setup across Meta, TikTok, Google, and native advertising platforms
- Assist in setting up internal systems for new customers
- Coordinate API integrations with relevant teams
- Prepare regular performance reporting summaries for new and existing clients
- Identify opportunities to improve processes and drive operational efficiencies
- Support general campaign maintenance and optimization tasks
Requirements
- A native-level English speaker with excellent communication skills, both spoken and written
- Holds strong attention to detail
- Is proactive and customer-focused
- Is enthusiastic and fun to work with
- Can work independently; can handle deadlines and juggle multiple tasks
Role-Specific Competencies:
Creative: Authors new and unique ideas. Easily makes connections among previously unrelated notions and tends to be seen as original and value-added in brainstorming settings.
Analytical: Able to analyze problems by considering alternatives, followed by the systematic rejection of
unacceptable alternatives.
Organized: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently.
Initiative: Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them.
Informative: Provides individuals with timely information so that they can make accurate decisions.
Benefits
What's in it for you?
- Gain experience at one of the top performance-focused lead generation agencies in North America
- Part-time opportunity - Ideally 4d/week or 32hrs
- Fully paid internship - CAD19.23/hour
- Hybrid working - 2 days working from the office
- Flexible working hours
- An open and inclusive culture that fosters personal growth and initiative
- Knowledge sessions hosted by internal and external experts
- Great lunch on Fridays to celebrate the weekend
- Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
- Provided equipment (Macbook, mouse/keyboard)
- Access to mental health support through OpenUp is offered anonymously and without cost
- The opportunity to work fully remotely for up to a month per year from a location of your choice
Excited? Wait until you see our cultural values
Trust – At , we emphasize accountability and transparency, setting the foundation for genuine partnerships.
Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.
Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.
Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.
Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with
Ready for your new challenge? Apply now, and we will be in touch with you soon
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