Customer Success - Toronto
10 hours ago
Job description
The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. This role involves assisting with client onboarding, day-to-day administrative support, cross-functional coordination, and performance reporting. The ideal candidate is detail-oriented, proactive, and eager to learn about paid media operations and client services.
- Support the client onboarding process to ensure smooth and timely setup
- Assist with day-to-day client administrative tasks and account maintenance
- Coordinate with internal stakeholders across Sales, Marketing, and Tech teams
- Support the Onboarding Specialist with backend setup across Meta, TikTok, Google, and native advertising platforms
- Assist in setting up internal systems for new customers
- Coordinate API integrations with relevant teams
- Prepare regular performance reporting summaries for new and existing clients
- Identify opportunities to improve processes and drive operational efficiencies
- Support general campaign maintenance and optimization tasks
Requirements
- A native-level English speaker with excellent communication skills, both spoken and written
- Holds strong attention to detail
- Is proactive and customer-focused
- Is enthusiastic and fun to work with
- Can work independently; can handle deadlines and juggle multiple tasks
Role-Specific Competencies:
Creative: Authors new and unique ideas. Easily makes connections among previously unrelated notions and tends to be seen as original and value-added in brainstorming settings.
Analytical: Able to analyze problems by considering alternatives, followed by the systematic rejection of
unacceptable alternatives.
Organized: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently.
Initiative: Identifies opportunities and issues, proactively acts and follows through on work activities to resolve or capitalize on them.
Informative: Provides individuals with timely information so that they can make accurate decisions.
Benefits
What's in it for you?
- Gain experience at one of the top performance-focused lead generation agencies in North America
- Fully paid internship - CAD19.23/hour
- Hybrid working - 2 days working from the office
- Flexible working hours
- An open and inclusive culture that fosters personal growth and initiative
- Knowledge sessions hosted by internal and external experts
- Great lunch on Fridays to celebrate the weekend
- Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
- Provided equipment (Macbook, mouse/keyboard)
- Access to mental health support through OpenUp is offered anonymously and without cost
- The opportunity to work fully remotely for up to a month per year from a location of your choice
Excited? Wait until you see our cultural values
Trust – At , we emphasize accountability and transparency, setting the foundation for genuine partnerships.
Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.
Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.
Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.
Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with
Ready for your new challenge? Apply now, and we will be in touch with you soon
Similar jobs
We're looking for a Customer Success Manager to manage a select portfolio of customers. · Version française disponible ci-bas. · Nous recherchons un Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. · ...
1 month ago
Nous recherchons un Responsable du Succès Client pour gérer un portefeuille de clients stratégiques. Au sein de l'équipe Customer Success de Hootsuite, vous collaborerez avec les équipes internes pour assurer une intégration fluide des clients et leur fournir les ressources néces ...
1 month ago
Conseiller aux PME basée à Montréal ou Toronto est chargée de générer des revenus, conserver les comptes marchands existants et maintenir une excellente relation en établissant des relations et en fournissant un service à la clientèle de qualité supérieure pour les petites et moy ...
4 weeks ago
We're magical hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. · This role is the single owner of: · Customer support for the full user base · Enterprise renewals and expansions · Billing entitle ...
4 weeks ago
We are looking for a Customer Success professional to own the end-to-end onboarding journey for new customers from kickoff through go-live and early adoption. · Own the end-to-end onboarding journey for new customers. · ...
5 days ago
About HeyMilo is one of the fastest-growing AI recruiting platforms in North America, backed by leading Silicon Valley investors and trusted by top staffing agencies, BPOs, and Fortune 100 companies. We need someone who can own the onboarding experience from day one. · ...
5 days ago
We are looking for A-player CSMs who are obsessed with customer outcomes, · can onboard customers with excellence, · and can confidently navigate integrations with ATS and HR systems. · Join a hyper-growth company transforming high-volume hiring across multiple industries. · ...
1 month ago
The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. This role involves assisting with client onboarding, day-to-day administrative support, cross-functional coordination, and performance reporting. The idea ...
6 hours ago
We're an AI native company empowering anyone to automate the most mundane soul-crushing workflows. · Fully remote work,Fully remote ...
1 month ago
The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. · ...
1 day ago
Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. · ...
1 month ago
The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. This role involves assisting with client onboarding, day-to-day administrative support, cross-functional coordination, and performance reporting. · This i ...
1 day ago
+We are hiring a Customer Success - Team Manager to support Canonical's growth by expanding our CSM team globally. · +Analyzing regional performance metrics to identify trends for improvement. · Implementing process change to increase efficiency. · ...
1 month ago
We believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. · About the role: · We're seeking an experienced Customer Success Manager to join our Customer Success team in our Toronto office. As a Customer Suc ...
1 month ago
We're looking for A-player CSMs who are obsessed with customer outcomes, can onboard customers with excellence, and can confidently navigate integrations with ATS and HR systems. · ...
1 month ago
We're an AI native company empowering anyone to automate the most mundane workflows. · ...
3 weeks ago
About HeyMilo is one of the fastest-growing AI recruiting platforms in North America backed by leading Silicon Valley investors trusted by top staffing agencies BPOs Fortune 100 companies. · We need someone who can own the onboarding experience from day one. ...
6 days ago
About BookJane is an award-winning AI-powered workforce optimization platform built for healthcare. We help organizations solve staffing challenges reduce costs and give time back to the people who care for others Our technology supports healthcare teams around the world from exe ...
3 weeks ago
As Customer Success Lead, you'll be responsible for building and scaling the customer success function that supports MedMe's next stage of growth. · ...
1 month ago
+Cira Apps Limited es una compañía SaaS que ofrece soluciones para mejorar la productividad del Office 365 para usuarios de iPhone y Android empresariales. CiraSync, su producto insignia, se utiliza por más de 12,000 empresas para brindar ganancias de productividad e ahorro de co ...
1 month ago