Junior IT Technician, Set-up Analyst - Mississauga, Canada - Stealth Monitoring

Stealth Monitoring

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Our Monitoring Centre IT Technician is responsible for deploying and overseeing the set-up of Company Systems, as well as coordinating activities relating to on-site security events.

Duties & Responsibilities

Participate in the deployment and set up of the company's systems including but not limited to: the positioning of cameras, assigning client logins, updating servers
Coordinate activities with installation, service, and sales staff to ensure correct monitoring of all sites, including the setup of new sites and updating existing sites, along with data updates
Provide remote technical, networking or IT related Tier 1 Support
Communicate electronically and inperson with computer users experiencing difficulties to determine and document problems experienced
Work closely with internal resources and thirdparty vendors in resolving hardware/software issues
Consult user guides, technical manuals, and other documents to research and implement solutions
Ensure that all work in the department is performed in accordance with company policies, best practices, and standards
Conduct regular department technical reviews and evaluations
Ensure clarity and conciseness of Site Protocols; periodically audit sites to ensure customer expectations are clearly reflected in protocols
Revise and update Site Surveillance Forms (SSF) with accuracy
Perform other duties as assigned

Qualifications

Completion of a postsecondary program in IT
12 years of related IT experience in a technical support role

Core Competencies

Excellent oral and written communication skills to work professionally with all stakeholders
Highly detailoriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements
Technically proficient with respect to IT Troubleshooting, Networking, and Computer Hardware Troubleshooting
Excellent analytical thinking skills to quickly identify and address potential operational issues and take the appropriate action with external parties
Ability to be flexible in working hours as needed
Selfmotivated and committed to constant learning
Ability to work independently with little supervision
Ability to multitask and prioritize in a fastpaced environment and to manage specific projects in a detailoriented manner

Working Conditions