Customer Service Representative - Ottawa, Canada - Intact

Intact

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer.

You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

About the role
We're looking for a
Customer Service Representative to join our Claims Department in the Customer Service Centre

As a
Customer Service Representative your work will have a big impact on providing
legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner. We are looking for a highly motivated and organized individual with a 'can do' attitude to join our team

What you'll do here:

Being a knowledge leader on our policies, products, services, and initiatives
Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
Performing other ad hoc duties or projects as assigned by your manager

Education and Experience:

Bilingual in French and English is an asset
Completion of High School diploma is required
University degree or College diploma is preferred
Willing to pursue your Chartered Insurance Professional (CIP) designation

Abilities & Knowledge:

Customer service and sales experience preferred
Insurance experience is considered an asset
Superior organizational skills, resultsoriented, and ability to work in a fastpaced environment
Strong resourcefulness, ability to work autonomously, and committed to self development
Demonstrated ability to handle multiple priorities and deadlines
Excellent listening and communication skills with the ability to foster strong working relationships
Must be flexible to work 35 hours a week during our business hours of operation: Monday to Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 5:00 pm, and Statutory holidays

LI-Claims

LI-Hybrid

IN-ON

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success
An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
An extensive flex pension and benefits package, with access to virtual healthcare
Flexible work arrangements
Possibility to purchase up to 5 extra days off per year
An annual wellness account that promotes an active and healthy lifestyle
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
Inspiring leaders and colleagues who will lift you up and help you grow
A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.