- Ensures prompt, efficient, and friendly customer service is provided at all times.
- Investigates escalated issues and ensures all customer complaints, adjustments, and returns are handled in a quick and efficient manner.
- Oversee the front-end merchandising areas, opening and closing out of registers, and reconciling tills following established procedures.
- Post-secondary education in related field or equivalent experience is an asset
- You have Minimum 1 year of experience in retail and/or customer service, with supervisory and grocery experience preferred
- You have strong customer service, communication and problem-solving skills
- You're honest and trustworthy, are results-oriented and strive to be the best in what you do
- You believe in building relationships and collaborating to deliver solutions that matter most, and you recognize the value that different perspectives bring to meet shared objectives
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Customer Service Supervisor - Fort Saskatchewan, Canada - Federated Co-operatives Limited
Description
What you'll do:
The Customer Service Supervisor is responsible for overseeing service levels within the Food Store, including adherence to asset protection, safe working conditions, Co-op brand/image standards, and product regulatory requirements.
Why it matters:
Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.
Who you are:
You are looking for a career in Retail Store Operations and:
Our Team Members receive competitive salaries, a comprehensive benefits package and an employer-contributed pension plan. We encourage our Team Members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.