Airport Operations Centre Operator - Winnipeg, Canada - Bouygues Energies and Services Canada Limited

Bouygues Energies and Services Canada Limited

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to:
Supervisor Operations and Human Resources

Core purpose of the job:

Airport Operations Coordination monitor and respond to internal/external communications in a 247 operations center.
Security Support central communication point. Coordinate and dispatch security response, monitor access control.
Resource Allocation plan and assign resources, such as gates, counters and baggage belts. Make sure all flight information is updated and accurate.

Scope of Duties and Responsibilities:

Dispatching resources as required and providing status updates based on established work instructions and procedures.
Monitoring and interpreting multiple airport monitoring systems and reacting to information received based on established standard operating procedures.
Generating workorders in Zendesk as required from phone/radio calls, monitoring the event if required, recording event status, and performing follow up actions to determine the status of incomplete events and report findings.
Maintain status logs of equipment and event for publication.
Assist in emergency response and event recovery when directed.
Monitor access control systems using CCTV and dispatch resources as required.
Facilitate and Coordinate acces for maintenance, special events, construction, etc.
Act as a central point of communication for all security incidents
Monitor and assist in the coordination of operations within the terminal and airside such as swing operations, maintenance shutdowns, PSL displacements, construction, and baggage operations, GSE building after hours
Assist internal/external customers and airport stakeholders with RAIC/keycard access issues.
Assessment of unattended items and dispatch of appropriate resources
Knowledge expert in the functionality and operating of all security related and access control systems.
Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Department/Service
Assist in emergency response and event recovery when directed.
Plan and coordinate schedule changes and operation delays.
Plan and execute the daily Terminal Facility allocation in accordance with Winnipeg Richardson International Airport Common Use Plan of Operations and its related processes and procedures.
Assign baggage carousels and ensuring updated information is posted on the Baggage Information Display System (BIDS)
Assign outbound baggage carousels to flights and checkin counters to various airline carriers
Ensure Flight Information Display Systems (FIDS) accurately display flight details (includes website)
Manage expectations as a result of irregular operations according to Winnipeg Richardson International Airport guidelines.
Review & confirm airline schedules in advance to assist in resource planning.
Communicate with tenants, operational agencies and Winnipeg Richardson International Airport departments regarding facility allocation decisions that are as a result of irregular operations to ensure consistent service delivery.
Assist in emergency response when directed
Assist and train airport operation agents