IT Support Specialist - Port Coquitlam, Canada - Westcoast Family Centres
Description
We are proud and honoured to offer services on the traditional, ancestral, and unceded territories of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), Sel̓íl̓witulh (Tsleil-Waututh), Kwikwetlem (kwikwəƛ̓ əm) First Nations.
Opportunity:
The IT Support Specialist will provide support to Westcoast's different worksite locations, as agreed upon by the IT Support Specialist and the IT Lead, or their incumbent.
Responsibilities:
- Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
- Install and configure appropriate software and functions according to specifications.
- Perform systems/network administration: manage servers, backups, network services, users, etc.
- Ensure security and privacy of networks, computer systems, and data.
- Provide orientation and guidance to users on how to operate software and computer equipment.
- Provide training to staff (e.g., lunch and learns or 1:1) as needed.
- Create and maintain knowledge base.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Diagnose and resolve PC desktop with hardware, software, and network issues (repair or replace parts, debugging, etc.).
- Provide end user support to staff across several remote offices, utilizing remote access software.
- Maintain accurate inventory of IT equipment.
- Coordinate IT adhoc projects.
- Conduct other duties as required.
Skills You Bring:
- A customerservice oriented outlook when supporting staff.
- Strong communication (written and verbal).
- Problemsolving outlook when faced with new opportunities.
- Excellent interpersonal skills.
- Confident working autonomously, with a high degree of composure and sound judgement.
- Planning and organization skills.
- Background in the nonprofit sector an asset.
Requirements:
- Degree or Diploma in Computer Science and 1 year of experience (a combination of education and experience will be considered).
- Working knowledge of Office 365 administration.
- Familiarity with Windows Server 2012 & up, and Active Directory (AD) administrative tools.
- Must be able to commute to different worksites within the Lower Mainland.
- Satisfactory Criminal Record Check
Why Work for Westcoast:
Be part of a grassroots community-based agency committed to developing and strengthening our community together.
As a Westcoast employee, you will benefit from:
- An opportunity to be a part of a handson mentoring experience, through rolemodeling and
- Making a difference in your local
- A chance to do meaningful work with a committed team of professionals.
- Contribute to our commitment to being an inclusive and culturally safe environment for all.
- Join us in being allies to Indigenous peoples, on our journey to reconciliation.
About Westcoast Family Centres:
Westcoast Family Centres Society ('Westcoast') is a multi-service community-based non-profit organization delivering child-centered, evidence-based programs and services to children and families in the Lower Mainland.
Joining the Westcoast team is an opportunity to be a part of a team where your skills and knowledge will make a positive impact in the lives of children and families.
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