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Brampton

    Bilingual Customer Service Associate - Brampton, Canada - IKO

    IKO
    IKO Brampton, Canada

    Found in: Talent CA C2 - 3 days ago

    Default job background
    Full time
    Description

    Description

    We are currently seeking a Bilingual Customer Service Associate Daily, CSA's process & manage orders for specified territories & provide the highest level of customer support. Internally, they collaborate with Sales, Logistics, Plants and Production Planners to manage and fulfill orders.

    WHEN YOU JOIN US YOU WILL BE DOING;

  • Order management: including monitoring, tracking and updating of shipping dates using multiple excel spreadsheets including a comprehensive dashboard for daily actions.
  • Constant and proactive communication to internal and external customers regarding order and shipment status.
  • Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions.
  • Collaborate with multiple internal departments to ensure a smooth order process by problem solving to expedite as required using various data sources.
  • Navigate a complex supply chain network consisting of 12 plants and 2 distribution centres.
  • Using excel to provide daily customer reports.
  • Utilize multiple systems for order entry and to verify customer orders for accuracy, load weight, pallet count, special considerations, etc.
  • Leading projects using structured problem-solving methodology (Lean Six Sigma)

    • OUR IDEAL CANDIDATE

  • High level of attention to detail is required to ensure accuracy of order entry and reports.
  • Strong communication skills (written and verbal)
  • Ability to problem solve and "think outside the box"
  • Good organization skills
  • Ability to handle a high volume of emails and orders.
  • Strong/proven analytical skills.
  • College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 1+ years of experience in a similar role with direct experience managing orders and customer relationships.
  • Practical experience with MS Office (intermediate excel skills) and detail oriented research abilities.
  • Strong customer focus and excellent relationship building skills.
  • JDE experience is an asset.
  • Fluent in French required – reading, writing & speaking.

    • Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

    Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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