Service Account Manager - Laval, Canada - Intrado
Description
Intrado is hiring a Service Account Manager to join our team
The
Responsibilities:
- Take responsibility for the success of our implementation process.
- Act as liaison between Sales, Product Management and Leadership.
- Develop thorough knowledge of client business needs, collecting and analyzing data to drive change.
- Facilitate communication & collaboration between internal and external team members.
- Ensure client experience meets or exceeds expectations.
- Facilitate our customers to meet compliance and regulations.
- Drive customer adoption of our products and services.
- Act as customer advocate and point of escalation for assigned accounts.
- Collaborate with Sales defining scope and solution.
Education:
- Degree from an accredited university required with major course work in business administration, communications, MIS, engineering, or related field required.
- Equivalent work experience in a similar position may be substituted for educational requirements.
Experience:
- Minimum 5 years' experience in IT management, technical service, or client account management required.
- Intermediate knowledge of Word, Excel and PowerPoint required.
- Excellent oral and written communication skills for interfacing with clients, both internal and external.
- Experience with contract language, including an ability to read and understand contractual obligations, service level agreements and scope definition.
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