Customer Success Manager - Montréal, Canada - Prevu3D Inc.

Prevu3D Inc.

Verified Company

Montréal, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries.

Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market.

Reporting to the Director of Customer Success, the Customer Success Manager plays a strategic and supportive role, ensuring the success of our clients with the Prevu3D products, by working closely with our Account Managers and the Marketing team.

If you're customer-centric, forward-thinking, target-oriented and excel under pressure in a dynamic environment, Prevu3D might be a great fit for you

As a Customer Success Manager at Prevu3D you will:

Onboard new customers efficiently, ensuring a positive start to their journey.
Proactively engage with clients for renewals and manage churn effectively to boost customer retention.
Actively collect and close feedback loops, driving continuous improvement and customer satisfaction.
Cultivate strong relationships by consistently delivering value, fostering loyalty, and becoming a trusted partner in customer success.
Collaborate seamlessly with the sales team to understand and address customer needs.
Liaise with the marketing team to enhance user insights, facilitating strategic initiatives for improved customer experience.
Champion the customer's needs as the voice of the customer within the organization.

On the support part of the role, you will:

Identify and address customer needs, guiding them in the effective utilization of specific product features.
Analyze and report product malfunctions, contributing to continuous improvement and enhanced user experience.
Conduct thorough followups with customers to guarantee resolution of their technical issues and overall satisfaction.
Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to drive strategic enhancements and communication.

Desired background and skills:

BS in applicable major required. Master's Degree in Mechanical or Software Engineering or similar major is a major plus
Prior experience with B2B SaaS products.
Presentation skills both online and in person, and excellent communication skills are a must

Bonus points:

You've worked in a fastmoving tech startup.
Previous experience working with BIM, digital twin or 3D scanning.
General knowledge of the manufacturing, automotive, energy, construction or mining industries

What you can expect when joining our team:

A comprehensive benefits package (including dental, disability, health, life, and vision coverage)
A hybrid and flexible work model: Remote and inperson in St-Henri, Montreal
Paid time off
Closed offices during Christmas time
A petfriendly workplace
Unlimited growth opportunities.
The chance to work with a young and dynamic team that values collaboration, innovation and entrepreneurship.

Job Types:
Full-time, Permanent

Benefits: