Level 2 IT Technician - Montréal, Canada - Groupe Access Inc

Groupe Access Inc

Verified Company

Montréal, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Whether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let _Groupe Access Powered by MSP Corp._ be your next step to success.

As one of the leading Cyber Security and information technology (IT) services firms in Canada, we have an assortment of services to offer our varied clientele, large or small.

This also means we are always looking for qualified & dynamic IT professionals to join our team or our clients.

We are currently looking for a
Level 2 IT Technician to join our
Service Desk team to support our customers and users.

This is a Hybrid position
**_
A day at the

Service Desk:
_**- Act as a resource person for users and provide technical support in the event of problems;

Installation/configuration of computers and printers;
Manage management tools alert monitoring for servers and others;
Track tickets. Ensure tickets are processed in a timely manner;
Customer escalations;
Create/update existing procedures;

**_

The must-haves:_**- Two (2) years of relevant experience;

Bilingual, French/English
Proficiency with Windows 10 and 11 operating systems
Technological skills and knowledge adequate for level 1 and 2 technical support;
Cloud knowledge (365, Entra, Intune etc)
You excel in customer service;
Very good management of priorities;

Reliability

It's in your DNA to be there on time;
Strong organizational and planning skills;
You're a team player;
You're passionate about IT and want to learn every day.

**_

Asset:
_**- Knowledge of MAC

Benefits:

Dental care
Extended health care
Life insurance
Onsite gym
Onsite parking
Paid time off
RRSP match
Vision care

If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.

"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."