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Pharmacy Assistant - Surrey, Canada - Pocketpills

Pocketpills

Verified Company

Surrey, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pocketpills is Canada's online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of pharmacists, engineers, designers and data scientists transforming a $42 billion industry.

Through our easy-to-use app and website, members can fill prescriptions, order refills and consults with pharmacists—wherever and whenever they need.

With a presence in every province and territory, we are committed to making medication more accessible and affordable for all Canadians.

Pocketpills is one of Canada's fastest-growing healthtech companies, with over 200 team members and counting We are a proudly people-first company with a 4.9 Glassdoor rating and 4.7 stars from our members on Google.

The Role:

We are looking for a self-motivated superstar Pharmacy Assistant to join PocketPills amazing team.

Responsibilities:

Deliver quality customer (member) service to patients.
Process new and refill prescriptions
Take/send refill requests and respond to patient inquiries.
Send refill and transfer requests to doctors and pharmacies.
Verify prescription information is complete and accurate.
Collaborate with pharmacy team members to maintain member satisfaction.
Understanding of commonly prescribed medications and their uses.
Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
Collect, organize and evaluate patient information.
Manage both inbound and outbound calls.
Proactively identify solutions to questions you anticipate our members having in each interaction.
Take a handson approach to resolve every issue, owning it from start to finish.
Provide bestinclass service experience for our members while working in a fastpaced environment.
Understand that each interaction is about more than solving a single problem, but an opportunity to build a longterm relationship.

Qualifications (Must-Haves):

12 years of pharmacy experience
Experience recognizing and identifying patient medications.
Excellent written, verbal and oral communication skills.
Strong member service focus.
Strong work ethic and positive attitude.
Strong interpersonal skills with the ability to work independently with mínimal supervision.
A thorough understanding of quality assurance and delivery of service excellence.
Demonstrate ability to work as an effective team member.
Detailoriented.
Experience working under pressure in a fastpaced work environment while consistently exceeding productivity and quality stand.
Flexible to work in different shifts including weekends and holidays.
Enjoys multitasking and is proficient in computer handling skills.