Junior Program Manager - Halifax, Canada - NTT DATA

NTT DATA

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Overview:

Req ID: 268728

We are currently seeking a Junior Program Manager (Remote) to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

Responsibilities:

Onboard scope definition
Working closely with business and technical stakeholders, develop an onboarding Scope definition including prioritization and success criteria
KPIs/Metric to measure and report progress and program success
Onboarding Planning
Identify in-scope supplier/vendors and develop a prioritized list for implementation

Contact trading partners, document, and assess their connectivity capabilities (EDI, API, Web Services etc.) and the documents/integrations they can support (Order confirmation, ASN etc.)

Develop detailed implementation schedule with resources mapping and staffing (internal & external)
Develop onboarding technical development (if/as needed) plan and manage solution development project
Onboarding plan execution
Work with suppliers and internal technical teams to configure trading partners in the integrations systems and ERP
Act as the single point of contact between internal and trading partner technical teams, help resolve all technical and other process related issues as they arise
Coordinate testing resources on both sides and execute full integration testing, validation and remediation as needed in test systems
Regular communication of status and KPIs to internal and external stakeholders
Final certification of trading partner readiness for onboarding
Onboard into production system
Monitor and report data quality and performance metrics
Monitor daily progress of the onboarding projects
Collaborate effectively with broader IT team in responding to Integration issues that are reported through the IT ticketing system
Integration Operations
Liaison between trading partners and internal teams
Liaison between internal business teams and the Integrations/EDI team
Provide ongoing internal customer support for integrations product questions and problems
Generate and present operational metrics (volumes, errors, trends etc. to various stakeholders
Provide audit & compliance support
Bachelor's degree in business, Supply Chain, Finance or Accounting
5+ years of experience in a client facing role
3+ years of business operations and support experience
Previous work with EDI/Integration systems
Good understanding of business processes and Electronic Data Interchange sets used in retail and distribution industries
Hands on Experience with Test and Defect Management Tools. (i.e., JIRA)
Equivalent combination of education and experience
Excellent written and verbal communication skills
Strong analytical and problem-solving skills with attention to detail

About NTT DATA Services:

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive environment for all employees.

If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.