servicenow reporting - Outer Nunavut (Iqaluit) - TUTTARVIK RECRUITMENT SERVICE

    TUTTARVIK RECRUITMENT SERVICE
    TUTTARVIK RECRUITMENT SERVICE Outer Nunavut (Iqaluit)

    1 day ago

    Description

    • Develop and maintain ServiceNow dashboards, reports, and PA indicators.
    • Translate operational needs into meaningful metrics and visualizations.
    • Ensure data accuracy, source validation, and indicator alignment.
    • Create executive-level dashboards for service performance, KPIs, and trends.
    • Support continuous improvement through analytics and insights.
    • Maintain documentation for dashboards, KPIs, and reporting processes.

    Requirements



    • Minimum 3-5+ years of analytics, reporting, or BI experience in IM/IT.
    • Degree or diploma in Data Analytics, Information Systems, Computer Science, or related field.
    • ServiceNow PA certification – preferred.
    • ITIL certification – an asset.
    • Experience with dashboards, KPIs, and operational metrics.
    • Strong understanding of ServiceNow reporting, PA indicators, and scorecards.
    • Ability to design meaningful KPIs aligned with service delivery outcomes.
    • Analytical skills to interpret trends, service performance, and operational data.
    • Strong communication and visualization skills for presenting to leadership.
    • Experience validating data accuracy and performing quality checks.
    • Ability to collaborate with business units to identify reporting requirements.
  • Work in company

    servicenow qa

    TUTTARVIK RECRUITMENT SERVICE

    · • Develop and maintain automated ATF test suites across modules and applications. · • Support regression testing for upgrades, enhancements, and releases. · • Create test plans, test cases, and test data requirements. · • Coordinate defect identification, tracking, and resolut ...

    Outer Nunavut (Iqaluit)

    1 day ago

  • Work in company

    incident manager – servicenow expertise

    TUTTARVIK RECRUITMENT SERVICE

    · • Lead and coordinate the lifecycle of incidents and major incidents. · • Facilitate communication among technical teams, leadership, and end users during outages. · • Maintain and improve incident categorization, routing, SLAs, and reporting. · • Conduct incident trend analys ...

    Outer Nunavut (Iqaluit)

    1 day ago

  • Work in company

    servicenow cmdb manager

    TUTTARVIK RECRUITMENT SERVICE

    · • Lead governance, quality management, and lifecycle processes for the CMDB. · • Ensure CSDM alignment and maintain CI class definitions and relationships. · • Review and approve CI models, naming conventions, and data sources. · • Collaborate with technical teams to maintain ...

    Outer Nunavut (Iqaluit)

    1 day ago

  • Work in company

    senior scrum master

    TUTTARVIK RECRUITMENT SERVICE

    · • Facilitate Agile ceremonies and support project delivery across ServiceNow teams. · • Coach team members and leaders on Agile practices and principles. · • Support backlog refinement, prioritization, and sprint execution. · • Identify and remove impediments impacting team pr ...

    Outer Nunavut (Iqaluit) $90,000 - $135,000 (CAD) per year

    11 hours ago

  • Work in company

    service desk manager

    TUTTARVIK RECRUITMENT SERVICE

    · • Manage day-to-day operations of the IT Service Desk, ensuring timely and effective support for GN users. · • Provide leadership, mentorship, and performance management for Service Desk Analysts and support staff. · • Monitor service performance, ticket volume, SLAs, and cust ...

    Outer Nunavut (Iqaluit) $80,000 - $115,000 (CAD) per year

    1 day ago

Jobs