servicenow qa - Outer Nunavut (Iqaluit) - TUTTARVIK RECRUITMENT SERVICE

· • Develop and maintain ServiceNow dashboards, reports, and PA indicators. · • Translate operational needs into meaningful metrics and visualizations. · • Ensure data accuracy, source validation, and indicator alignment. · • Create executive-level dashboards for service perform ...

· • Develop Virtual Agent topics, conversation flows, and chatbot integrations. · • Build automations using Flow Designer, scripts, and IntegrationHub actions. · • Work with business areas to identify automation opportunities and design efficient workflows. · • Maintain and opti ...

· • Design and maintain ServiceNow Service Portal/Employee Center interfaces. · • Develop wireframes, style guides, and UI components for portal enhancements. · • Collaborate with developers to build custom widgets and responsive layouts. · • Conduct usability studies and incorp ...

· • Lead development of complex ServiceNow features, modules, integrations, and enhancements. · • Develop and maintain scripts, workflows, API integrations, and automation components. · • Perform code reviews and ensure adherence to development standards and platform best practi ...

· • Develop and maintain REST/SOAP-based integrations with ServiceNow. · • Configure and maintain MID Servers, credentials, and integration infrastructure. · • Build data transformations, import sets, flow integrations, and event pipelines. · • Troubleshoot integration failures, ...

· • Define architectural standards, patterns, guardrails, and governance for the ServiceNow platform. · • Ensure proper data modeling, CMDB alignment, and CSDM compliance. · • Provide architectural oversight for new modules, integrations, and enterprise workflows. · • Evaluate t ...

· • Administer users, roles, groups, ACLs, and system security settings. · • Manage instance upgrades, patches, and clone activities. · • Maintain system configurations, plugins, properties, and module settings. · • Monitor system logs, performance, and operational health. · • S ...

· • Lead governance, quality management, and lifecycle processes for the CMDB. · • Ensure CSDM alignment and maintain CI class definitions and relationships. · • Review and approve CI models, naming conventions, and data sources. · • Collaborate with technical teams to maintain ...

· • Lead and coordinate the lifecycle of incidents and major incidents. · • Facilitate communication among technical teams, leadership, and end users during outages. · • Maintain and improve incident categorization, routing, SLAs, and reporting. · • Conduct incident trend analys ...

· • Govern creation, publication, and maintenance of GN knowledge articles. · • Implement KCS practices and coach teams on proper article creation. · • Improve ServiceNow Knowledge usability, taxonomy, and searchability. · • Ensure knowledge content supports shift-left strategie ...

· • Lead requirements elicitation workshops for ServiceNow-related enhancements, modules, and workflows. · • Document business requirements, process flows, user stories, and acceptance criteria. · • Perform gap analysis, current/future state documentation, and solution option re ...

· • Facilitate Agile ceremonies and support project delivery across ServiceNow teams. · • Coach team members and leaders on Agile practices and principles. · • Support backlog refinement, prioritization, and sprint execution. · • Identify and remove impediments impacting team pr ...

· • Manage day-to-day operations of the IT Service Desk, ensuring timely and effective support for GN users. · • Provide leadership, mentorship, and performance management for Service Desk Analysts and support staff. · • Monitor service performance, ticket volume, SLAs, and cust ...