Key Account Manager - Toronto, Canada - Newrest

Newrest

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As the commercial manager in the subsidiary, you are the interface between our airline's customers and the internal team

You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
Ensure information is clearly understood, completed and applied by everyone
Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables ).
Ensure billing is correct: all items are charged at the right price.
Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
Provide centralized and fluid external / internal operational communication between the unit and clients.
Control and monitors the crew comment: adequate response within 24h00.
Ensure proper execution of corrective actions.
Create business relationships with new customers, allowing the signing of new contracts.
Ensure that the airline quality dashboard is maintained.
Minimum 2 years of experience in commercial or customer services positions
Experience in catering companies is mandatory
A previous experience on Airlines customer services is appreciated
English and French fluent
Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
Client satisfaction will be your priority
Attention to detail
Focussed on compliance at all time
Resilient to stressful situations
Well organized, rigorous and methodical yet flexible to adapt to local constraints
Commercial awareness
Hands on personality
Excellent computers skills (Office Suite)

ABOUT NEWREST:

Specialist in out-of-home catering in 54 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 36,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.