Junior IT Helpdesk Technician - Smiths Falls, Canada - Kilmarnock Enterprise

Kilmarnock Enterprise

Verified Company

Smiths Falls, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Junior IT Helpdesk Technician - Co-op - Job Description

Title

Junior IT Helpdesk Technician

Reports To

Senior Systems Administrator

Summary

The Junior IT Helpdesk Technician primarily will work in conjunction with the Senior Systems

Company Values

TRUST means we will trust each other to be accountable for our actions. We accept the consequences of our actions and inactions. We realize we are not perfect. When we err, we will admit our error and learn from it.

RESPECT means we will respect the dignity of each other, our clients, our suppliers and everyone we come in contact with.

INTEGRITY means that as a corporation and as individuals we will always do what is right. If we have to ask ourselves the question, "is this right", we already know the answer.

PROFESSIONALISM means we will conduct ourselves in a professional manner in all of our dealings, so that as members of the Kilmarnock team we can always be proud of the way we conduct ourselves with everyone inside and outside the company.

Job Duties
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The focus will be on:_

End User Support:

Support users and remote users with general IT assistance
Assist users with remote connection, network connectivity and VPN issues
Assist users with printing issues for directly connected, and network connected printers and plotters
Assist users with password resets and general account issues (access requests/issues, network shares, IT portal requests)

Computer Setup & Configuration:

Installation of Windows 10 on new laptop computers
Re-Installation of Windows 10 on returned/repaired computers
Troubleshooting hardware issues and performing simple upgrades and repairs for laptop computers
Setup of Active Directory account for each new employee and assignment to correct security and distribution groups
Setup of E-Mail for each new employee

Documentation:

Create missing IT documentation/howto documents for common IT tasks faced by the end users and post them on the IT portal.

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Skills considered as an asset:_

Programming:

Help continue development of internal IT portal (website) which uses the following technologies:

Programming in C# using.

Net Core

Interact with and expand MySQL database
Integration with Active Directory
Integration with internal ticket / IT support desktop management software

IT Knowledge & Requirements:

Working knowledge of Microsoft Active Directory
Intermediate knowledge of Windows 10 in a domain environment
Understanding of Firewalls
Experience troubleshooting laptop computer hardware
Understanding of TCP/IP Networking, routing, and wiring
Experience installing Windows 10 operating system
Ability to install, troubleshoot and assist users with Microsoft 36
Ability to troubleshoot printing issues, local printers and network printers
General knowledge of Android (Android 11) and Apple (iOS 15) smart phones/tablets

Preferred Qualifications: