Operations Risk - Ottawa, Canada - HSBC

HSBC

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products.

Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location: 131 Queen Street, Ottawa

In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch.

In addition, you may be responsible for assisting clients with their banking needs.

The Operations Risk and Administration Associate will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.

Responsibilities:

Maintain superior and courteous service to internal and external contacts
Meet expectations in terms of speed, certainty and efficiency of response
Ensure branch or work area is maintained in accordance with HSBC standards
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Contributes to teambased approach in completing tasks and meeting internal and external customer needs.
Participates in quality, regulatory and compliance training in order to meet performance targets

Operations Risk and Administration Specialist (CAN_J04211)

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We're here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location:
input location

In this role, you will provide operational and administrative support, as well as quality standards to the Wealth and Personal Banking business at the branch.

In addition, you may be responsible for assisting clients with their banking needs.

The Operations Risk and Administration Specialist will identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.

Responsibilities:

Maintain superior and courteous service to internal and external contacts
Meet expectations in terms of speed, certainty and efficiency of response
Ensure branch or work area is maintained in accordance with HSBC standards
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Contributes to teambased approach in completing tasks and meeting internal and external customer needs.
Participates in quality, regulatory and compliance training in order to meet performance targets

Requirements

Effective communicator, with strong customer service and interpersonal skills
Previous customer service / banking industry experience
Ability to multitask, and handle large volumes, tight turnarounds and multiple deadlines
Detailed orientated with good time management and organizational skills
Team player and development minded
Some experience with conflict resolution required
Fluency in a second language is an asset
Secondary school graduate
Effective communicator, with strong customer service and interpersonal skills
Previous customer service / banking industry experience
Ability to multitask, and handle large volumes, tight turnarounds and multiple deadlines
Detailed orientated with good time management and organizational skills
Team player and development minded
Some experience with conflict resolution required
Fluency in a second language is an asset
Secondary school graduate
Mutual Fund Licensing requires completion of Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course
Branch Manager Course offered by Canadian Securities Institute or Investment Funds In Canada; or A Branch Compli